Modern Furniture Retailer, Room & Board, Outfits Its Operations with Savings, Using Omnitracs Roadnet Transportation Suite
公司规模
1,000+
地区
- America
国家
- United States
产品
- Omnitracs Roadnet Transportation Suite
- Roadnet
- Info Center
- MobileCast
技术栈
- Routing Software
- Fleet Management Software
- Customer Service Software
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用功能
- 物流运输
用例
- 车队管理
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
关于客户
Room & Board is a modern furniture retailer that has been delivering high-quality handcrafted furniture and exceptional service to customers for over 30 years. The company prides itself on using natural materials to create furniture that lasts a lifetime, with over 90 percent of its products made in America by small, family-owned businesses and artisans. Room & Board is committed to providing superior customer service, ensuring the highest possible standards from the time a purchase is made to when the customer receives the delivery. The company operates in several markets throughout the United States, each with its own unique needs for routing vehicles and servicing customers.
挑战
Room & Board faced challenges with their previous routing software, which required them to push for new technology rather than receiving it proactively. They needed a software solution that would lead in terms of technology and provide a high return on investment. Additionally, they struggled with accurately determining how much product could fit in a vehicle, as they previously filled trucks based on dollar value rather than actual capacity. This led to inefficiencies and potential product damage. Another challenge was the manual process of tracking truck locations, which involved using a whiteboard and making phone calls to drivers, resulting in delays and inefficiencies in providing customers with delivery information.
解决方案
Room & Board selected Omnitracs Roadnet Technologies, Inc. for their routing software needs after a thorough evaluation process. They implemented the Omnitracs Roadnet Transportation Suite, which includes Roadnet, Info Center, and MobileCast. This software solution provided Room & Board with the technology leadership they were seeking and demonstrated significant potential value and savings. The Roadnet Info Center enhanced Room & Board's ability to service customers quickly and efficiently by providing real-time delivery information. This allowed the company to eliminate the manual whiteboard tracking system and provide customers with estimated arrival times without delays. The software also enabled Room & Board to customize routing and service times based on regional market differences, weather conditions, and local construction, ensuring flexibility and accuracy in their operations. Additionally, the Omnitracs Roadnet Transportation Suite helped Room & Board estimate resources for budgeting, providing a higher degree of confidence when predicting the need for additional trucks and resources.
运营影响
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