Mobile Data Collection Makes for More Efficient Council Inspection Service
公司规模
Large Corporate
地区
- Pacific
国家
- Australia
产品
- Blink Mobility Platform
- BlinkForms
- OneBlink Interactive
技术栈
- Mobile Data Capture
- Electronic Forms
- Secure Hosted Service
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 平台即服务 (PaaS) - 连接平台
- 功能应用 - 远程监控系统
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
适用功能
- 现场服务
- 质量保证
用例
- 远程资产管理
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
Logan City Council is home to more than 280,000 people from over 185 different cultures. It is a youthful, vibrant community where around 50% of the residents are aged 30 or younger. The residential areas range from older, leafy suburbs to urban housing developments, new residential estates to established acreages. Ideally situated between Brisbane, Ipswich, and the Gold Coast, Logan provides easy access to some of South East Queensland’s premier business and recreational destinations. The city boasts a lively restaurant and café scene and offers employment opportunities in the region’s thriving light industries.
挑战
In May 2010, Logan City Council's Information Services (IS) team and its City Standards branch began working together to solve a common problem: how to provide a mobile data collection capability so that Council inspectors could spend more productive time in the field rather than being back in the office attending to paperwork. Previous attempts had failed due to poor technology performance, cumbersome laptops, poor battery life, and lack of reliable disconnected-mode operation. This time, IS was determined to try something different by reviewing and documenting the business processes involved in inspections before approaching vendors with two key requirements: the solution must work with any mobile device, anywhere, any time, and it must make it easier to conduct business with and within the Council.
解决方案
After assessing responses and viewing demonstrations, Logan City Council selected a Blink Mobility Platform solution from OneBlink, along with implementation and support services from mobility specialist, RYPE. The securely hosted OneBlink service enables the rapid creation and deployment of customized electronic forms that can be completed and uploaded to Council systems using various commonly available tablets, phones, and laptops. The solution also provides the capability to build and deploy many different applications from one management platform, allowing the Council to extend the service across the entire organization. To avoid past problems, RYPE and Logan City Council IS staff spent considerable time determining the scope and exact requirements of the solution. They spoke to inspectors and other users to identify who needed what information, when, and in what format. A simple business process was designed to take the critical inspection data recorded in BlinkForms using mobile devices and upload it onto the appropriate Council system, ensuring a complete record of the inspection would be saved in the enterprise document management system.
运营影响
数量效益
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