MK Property Management Finds More Time To Focus On Customers And Business Growth With AppFolio
公司规模
11-200
地区
- America
国家
- United States
产品
- AppFolio Property Manager
- Buildium
技术栈
- Web-based Property Management Software
- Accounting Infrastructure
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 销售与市场营销
用例
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Connie Miller and her partner started MK Property Management 15 years ago with just a few properties as an investment for future retirement. Over the years the business has grown and now they manage over 225 properties with a staff of just two full-time employees. Connie has kept the company small so they can devote personalized attention to the properties and their owners – when an owner calls, he talks to Connie or Tami. Simplicity and personalized service are what differentiates MK Property Management from their competition.
挑战
When Connie was ready to move from manually managing their properties using Excel spreadsheets she started searching for web-based property management software. Her requirements were straightforward – she wanted the flexibility to work while she was out of the office, a system that was easy to use and dedicated support to get started properly. They initially used Buildium property management software for about a year, but it was a tough year. They didn’t have anyone they could call – almost all communication was done through email. It was very frustrating. Because she wasn’t comfortable with Buildium’s accounting infrastructure she was also keeping dual books. It was double the amount of work. Connie thought that the different web-based property management software solutions looked similar when they first selected Buildium. But when you actually work with them day-to-day, they are very different. They had to learn that the hard way, but in the end they switched to AppFolio because it is much more user-friendly and most importantly she trusts the accounting.
解决方案
Switching to new property management software not only affects the property management staff, it also impacts the owners, so Connie needed to be sure the reports and Owner Packets were straightforward and easy to understand. The owners were confused by the reports they had been sending previously so she wanted to be sure there was no confusion this time. She actually got several unsolicited emails from owners thanking her for the clear and easy-to-read new reports. Prior to using AppFolio Property Manager, Connie was spending time posting ads for her vacant properties to Craigslist.org but she wasn’t able to do it very regularly because it was just too time-consuming. It would take her at least ten minutes per property to post to Craigslist. Now it takes her less than one minute per property because she posts directly from AppFolio – that definitely saves a lot of time. Another key difference for Connie is the quality of service she receives from the AppFolio team. Connie never felt comfortable using Buildium and she attributes this to her implementation experience. She didn’t receive enough personalized support to get her started and was never confident that the accounting was working properly. Connie’s experience with AppFolio is very different. If she can’t find an answer from the help section all she has to do is pick up the phone and she always gets a quick response. She was trained properly so she felt sure that they started on the right foot. The dedicated Client Services support just makes it so easy for them.
运营影响
数量效益
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