Mission Health Enhances Efficiency and Accuracy with Voxware Cloud VMS
公司规模
1,000+
地区
- America
国家
- United States
产品
- Voxware Cloud VMS
- VoxPilot
技术栈
- Cloud VMS
- Voice Technology
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 医疗保健和医院
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 预测性维护
- 仓库自动化
服务
- 系统集成
- 培训
关于客户
Mission Health, based in Asheville, North Carolina, has been providing superior healthcare since 1885. The organization manages seven hospitals offering services in over 50 medical specialties, including neuroscience, cancer, cardiac care, orthopedics, women’s health, and a dedicated Level II trauma center. The Mission Health distribution center handles all non-pharmaceutical and non-foodstuff supplies, enabling clinicians to provide high-standard care. Almost 3500 items are picked daily and shipped by a team of materials operations technicians.
挑战
Efficient and accurate item selection is crucial in healthcare. Mission Health's paper-based picking process was inefficient and error-prone, leading to open work orders at the end of shifts. Hiring more staff was not an option, so they sought technology to replace outdated processes. A handheld scanning system was tried but found cumbersome, necessitating a hands-free solution.
解决方案
Mission Health chose Voxware for its Cloud VMS application and powerful configurability. The implementation was smooth and professional, providing flexibility without needing an on-site server. The decision to implement Voxware's Cloud VMS was straightforward due to its alignment with other cloud-based systems used by Mission Health. The materials operation team adapted quickly, moving from beginner to expert mode within a week. Real-time results and competition among staff drove productivity improvements.
运营影响
数量效益
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