技术
- 基础设施即服务 (IaaS) - 云数据库
- 平台即服务 (PaaS) - 数据管理平台
适用功能
- 设施管理
用例
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 数据科学服务
客户
IT 解决方案提供商
关于客户
该客户是一家私营 IT 解决方案和服务公司,提供硬件解决方案、软件许可、云转售和生命周期服务,年收入为 24 亿美元。其业务分布在三个业务部门——增值转售、云转售和服务。该客户在 80 多个国家/地区开展业务,在北美、欧洲、新加坡和印度设有 22 个办事处,总部位于美国华盛顿州。
挑战
客户有从传统增值经销商模式(下文称为 VAR)转向托管服务提供商模式的战略愿望。这需要在客户、供应商和内部员工接触点进行数字化转型,简化内部供应链流程并增强客户体验
解决方案
解决方案亮点
合作始于 Mindtree 在 2019 年初进行了详细的发现阶段。发现阶段实现了以下业务目标:
- 了解原样流程并评估业务优先级
- 通过结合以人为本、角色驱动的设计来重塑客户参与度
- 识别架构并了解技术堆栈
- 使用敏捷方法为未来状态定义路线图,以便客户可以快速实现业务价值
运营影响
数量效益
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