Midwest Freight Systems 通过 RingCentral Glip 增强实时通信
技术
- 功能应用 - 运输管理系统 (TMS)
- 网络与连接 - 5G
适用行业
- 建筑物
- 运输
适用功能
- 物流运输
- 维护
用例
- 驾驶员表现监测
- 人员跟踪与监控
关于客户
Midwest Freight Systems 是一家中型货运和物流公司，拥有约 300 名员工。该公司拥有 250 辆卡车和 700 辆拖车，还有自己的第三方物流服务和卡车维修部门。该公司在美国和加拿大境内处理货运，但其业务范围超出了这些边界。该公司的业务部分依赖于波斯尼亚离岸业务的实力，该业务在合同投标方面处于领先地位。 Midwest Freight 在菲律宾还设有客户服务呼叫中心。该公司总部位于密歇根州沃伦，占地 180,000 平方英尺，拥有超过 16 英亩的安全停车场。
挑战
Midwest Freight Systems 是一家货运和物流公司，在保持分布在不同地点的员工之间的高效沟通和协作方面面临着挑战。该公司总部位于密歇根州沃伦，在波斯尼亚和菲律宾开展业务，该公司现有的在线聊天室产品正在苦苦挣扎。该软件在通知用户新消息和支持长时间对话方面效率低下。消息每隔几周就会消失，导致严重的沟通差距。仅聊天室不足以支持员工之间的密切协作，无论他们是在同一个办公室还是在世界的两端。该公司迫切需要一种能够简化沟通和协作的解决方案，使其更加高效和有效。
解决方案
Midwest Freight Systems 采用了统一团队协作工作区 RingCentral Glip，作为其 RingCentral Office 订阅的一部分。该平台使公司员工能够更好地沟通，同时减少打电话的时间。该平台的消息传递功能使业务运行更加顺畅，当需要拨打电话时，只需点击一下即可。该公司还使用 RingCentral Glip 进行任务管理，这使他们能够更有效地组织工作。在线工作空间被组织成 Glip 团队，按业务职能将沟通和协作分开。这有助于避免混乱和重复工作。该公司还开始使用 Glip Tasks 来组织和分配工作，明确谁负责完成工作以及必须何时完成。
运营影响
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