Midwest Equipment Sales Case Study
公司规模
200-1,000
地区
- America
国家
- Canada
- United States
产品
- ShipHawk
- NetSuite
技术栈
- NetSuite
- ShipHawk
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 设备与机械
适用功能
- 物流运输
- 销售与市场营销
用例
- 车队管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Midwest Equipment Sales (MWE) is a leading provider of rubber tracks, skid steer tires, undercarriage parts, and other compact construction equipment parts and accessories for construction equipment manufacturers. The company has six shipping warehouses strategically located throughout the U.S. and Canada and a robust distribution network. MWE is committed to delivering high-quality customer service for equipment replacement parts.
挑战
Midwest Equipment Sales (MWE) was facing challenges with its former shipping software. The software required frequent, costly customizations due to its limitations and was not adding new carriers. The sales team had to go through a convoluted set of steps and clicks to get a shipping rate quote and create an estimate for customers, all while holding them on the phone. MWE also experienced issues and limitations with bulk shipping. The previous software could only batch process five labels at a time, which was very tedious when MWE ships hundreds of orders every day.
解决方案
MWE considered multiple options and ultimately selected ShipHawk for its integration with NetSuite, its flexibility, and the ability to customize documents that support the company’s unique business requirements. The sales team at MWE is saving time and improving customer sentiment due to the seamless integration with NetSuite. Today, the sales team fills out order details, clicks ‘get shipping rates,’ and see them immediately, delivering a faster and smoother process for its customers. Another benefit of the NetSuite integration and ShipHawk's open APIs is the ability to customize information as it comes from NetSuite to work better for MWE's business needs. Using the LTL features from ShipHawk, the team at MWE has streamlined the process of getting the lowest priced carrier that meets end customer delivery expectations and generating documents in one place quickly, including shipping labels and BOLs.
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