Memorial Hermann Improves Physician Support with Bomgar
公司规模
1,000+
地区
- America
国家
- United States
产品
- Bomgar Remote Support
技术栈
- Remote Support Technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 人力资源
用例
- 远程协作
- 远程控制
服务
- 系统集成
关于客户
Memorial Hermann is located in Houston and is the largest not-for-profit healthcare system in the Southeast. The healthcare system is dedicated to improving quality and patient safety, a commitment recognized with the National Quality Forum award in 2009. Memorial Hermann's support center consists of 23 agents who provide the first line of support for 4,100 affiliated physicians at numerous locations. The organization was tasked with developing a secure, HIPAA-ready and network-compatible physician support line to cater to the growing physician network.
挑战
Memorial Hermann, the largest not-for-profit healthcare system in the Southeast, needed a remote support solution that met HIPAA requirements for sessions over the Internet supporting their affiliated physician offices. The solution needed to be intuitive and not require pre-installation at regional physician offices. The main challenge was to find a solution that could support physician application issues so that techs did not have to go on-site. The organization was tasked with developing a secure, HIPAA-ready and network-compatible physician support line.
解决方案
After evaluating several remote support solutions, Memorial Hermann’s physician support taskforce selected Bomgar because it was the only solution to meet their criteria. Bomgar aids the support team with HIPAA compliance requirements because it leaves no footprint on the remote system and in Memorial Hermann’s implementation requires the end-user to initiate and control the remote support session. In addition, management required the solution that was on the Memorial Hermann network and under their control. Bomgar’s remote support technology enabled the organization to allocate staffing resources specifically to the physician support line from within the existing Memorial Hermann support center.
运营影响
数量效益
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