Infobip > 实例探究 > Mediclinic:使用 WhatsApp 和 Microsoft Bot Framework 自动进行 COVID-19 筛查

Mediclinic:使用 WhatsApp 和 Microsoft Bot Framework 自动进行 COVID-19 筛查

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技术
  • 应用基础设施与中间件 - 中间件、SDK 和库
  • 传感器 - 温度传感器
适用行业
  • 医疗保健和医院
适用功能
  • 设施管理
用例
  • 对话机器人
  • 人员跟踪与监控
服务
  • 系统集成
关于客户
Mediclinic 是一家国际私人医疗保健服务集团,在南非、瑞士和阿联酋设有分支机构。他们的目标是提高生活质量并成为值得信赖的医疗服务提供商。
挑战
由于 COVID-19 大流行期间的监管要求,Mediclinic 在筛查访客方面面临挑战。手动纸质表格导致了瓶颈和额外的人员监控。
解决方案
Mediclinic 使用 WhatsApp 和 Microsoft Bot 框架自动进行 COVID-19 筛查。他们在 Infobip 的帮助下将 WhatsApp 与 MS Bot Framework 集成。
运营影响
  • The implementation of the chatbot for COVID-19 screening has significantly improved safety for everyone – healthcare workers, patients and their visitors. It has streamlined the process of entering the hospitals, reducing the time and resources previously required for manual screening. The chatbot has also helped Mediclinic to meet regulatory requirements for screening, ensuring a safe environment for all. The success of this solution has encouraged Mediclinic to consider advancing these solutions to provide even better hospital experiences across other innovative use cases.
数量效益
  • Between 25-30% of Mediclinic visitors are using the chatbot for COVID-19 screening.
  • The chatbot massively reduced bottlenecks at the entrances of the hospitals.
  • The solution reduced the need for additional staff to monitor the screening process.

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