Medallia streamlines onboarding with Mindtickle
公司规模
1,000+
地区
- America
国家
- United States
产品
- Mindtickle
技术栈
- Salesforce
- Workday
- Highspot
实施规模
- Enterprise-wide Deployment
影响指标
- Employee Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- Software
适用功能
- 人力资源
- 销售与市场营销
服务
- 培训
关于客户
Medallia is a market-leading SaaS experience management platform based in San Francisco, California. Founded in 2001, the company has grown to over 1,500 employees. Medallia's proprietary AI technology provides actionable customer experience insights and supports over 1,000 leading global brands. The company has published 761 onboarding modules across 110 series. Medallia's professional services, customer success, and marketing teams all benefit from the same content.
挑战
In summer 2020, Medallia was ready for a new Learning Management System (LMS). Its current tool was on its way out, and Medallia was ready for a new solution to better support and streamline its sales onboarding process. The company was looking for a tool that offered more functionality than the other tools they were considering. The challenge was to find a solution that could effectively manage the onboarding process for a large company with frequent promotions, new hires, and exits.
解决方案
Medallia chose Mindtickle as its new LMS. The company worked closely with Mindtickle support to upload its core program and create the framework, hierarchy, course-naming conventions, and data map for its Workday import. The company also worked hard to create new courses compiled from the aforementioned presentations. This upfront work ensured the entire project’s success. Mindtickle’s automated hierarchy and autodeprovisioning features were other gamechangers, as org charts can be difficult to manage in a large company with frequent promotions, new hires, and exits. On the user side, Mindtickle has made it easier and more engaging for sellers to learn with bite-sized information modules that are more easily digestible.
运营影响
数量效益
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