制造商提高远程办公室的体验质量
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG software appliance
- nGenius 5010 Packet Flow Switch
技术栈
- Multiprotocol Label Switching (MPLS)
- Adaptive Service Intelligence (ASI)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用功能
- 离散制造
- 物流运输
用例
- 预测性维护
- 过程控制与优化
服务
- 系统集成
关于客户
客户是一家美国消费品制造商。多年来，该公司通过内部开发产品的销售有机增长以及战略性、有针对性的并购而不断扩张。最近的一次收购使公司从全球大约 25 个制造和分销地点扩展到 50 多个，支持美洲、欧洲和亚洲 100 多个国家的产品分销。该公司拥有 5,000 名员工，每年为全球带来数十亿美元的收入，这些员工依赖于其分布式数据网络的可用性和性能，这些网络用于企业资源规划 (ERP) 和生产应用程序、订单处理和客户资源管理 (CRM) 应用程序、分销和销售的 Web 门户以及从电子邮件到统一通信 (UC) 的一般业务服务。
挑战
该制造商的多协议标签交换 (MPLS) 网络经常出现问题，该网络将其数据中心连接到 50 多个远程制造和仓库位置。他们现有的工具无法提供必要的网络可视性，无法识别哪些因素正在消耗带宽并导致间歇性中断。这种可视性的缺乏导致远程位置的应用程序访问问题报告增多，IT 团队在试图查明原因时浪费了宝贵的时间。IT 团队需要一个解决方案，可以提供 MPLS 网络的可视性，并帮助他们快速有效地解决问题。
解决方案
该制造商的 IT 人员选择 NETSCOUT 来提供服务保障和数据包代理技术。他们实施了 nGeniusONE 服务保障平台、InfiniStreamNG 软件设备和 nGenius 5010 数据包流交换机。该解决方案使用实时、连续的数据包流量监控和 NETSCOUT 的专利自适应服务智能 (ASI) 技术来提供对 MPLS 网络的可视性。nGeniusONE 平台使用 ASI 数据来确保性能、管理风险并促进通过 MPLS 网络向远程位置提供应用程序和网络服务的卓越决策。该解决方案提供对 1,000 多种应用程序服务的应用程序级可视性，包括对其业务和一般业务服务至关重要的服务。它还提供与正在访问的特定应用程序相关的实时和随时间变化的详细分析、它们消耗的带宽量、它们与远程站点之间的响应时间以及总体应用程序利用率趋势，以确保每个工厂和仓库的带宽可用性。
运营影响
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