制造商通过 NETSCOUT 确保可靠的 WAN 连接和优质的用户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE solution
- InfiniStreamNG appliances
- nGeniusPULSE & nPoint sensors
- NETSCOUT Visibility as a Service (VaaS)
技术栈
- SaaS/UCaaS
- WAN
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用功能
- 离散制造
- 维护
用例
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
该客户是一家北美制造业领军企业，在全球拥有超过 180,000 名员工。该公司依靠稳定安全的连接来增强运营、维持通信和推动创新。为了支持远程和区域位置的混合劳动力，广域网 (WAN) 远程办公室 IT 团队优先考虑应用程序交付和用户体验性能。他们努力提高员工生产力，提供无缝的供应商协作，并提供可靠、优质的第三方应用程序性能。在可视性即服务 (VaaS) 团队的帮助下，他们实施了 NETSCOUT 解决方案，以显着减少故障排除时间并提高其软件即服务 (SaaS) 和统一通信即服务 (UCaaS) 应用程序的稳定性和性能。
挑战
该制造商在确定 SaaS/UCaaS 质量性能问题的根本原因时面临可见性方面的缺口。网络运营 (NetOps) 团队面临的挑战是缺乏可见性，无法有效地识别速度减慢、排除性能下降故障并快速恢复质量交付，从而避免对用户产生负面影响。该公司还遇到了 UCaaS 应用程序的显著性能问题，而不清楚速度减慢的根源。在 WAN 网络边缘随时可用、持续可见性对于查明性能下降的根源并迅速解决中断问题至关重要。
解决方案
该公司在整个网络中采用了 nGenius® 企业性能管理解决方案，NETSCOUT VaaS 团队作为重要的、经验丰富的资源，全年 24 x 7 x 365 天审查来自 NETSCOUT 解决方案的数据，以快速高效地发现质量问题。NETSCOUT VaaS 团队使用定制的记分卡来突出其最关键应用程序的性能，并向该制造商的 NetOps 团队提供有关通过持续的 nGeniusPULSE nPoint 业务交易测试发现的关键性能问题的建议。该制造商现在拥有一个服务仪表板视图，该视图配置为通过以太网和 Wi-Fi 连接显示各个会议室的性能，以持续评估全球通话质量和整体 UCaaS 应用程序性能。
运营影响
数量效益
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