大型保险公司利用 NETSCOUT 智能数据方法弥补云和网络可视性差距
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ hardware appliances
- vSTREAM™ virtual appliances
技术栈
- Microsoft Azure
- Cisco device environment
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 网络与连接 - 网络管理和分析软件
适用行业
- 医疗保健和医院
适用功能
- 商业运营
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家大型保险公司，为全美客户提供理赔协助以外的服务。该公司致力于为会员提供客户服务和重症监护护理团队、福利协调员以及治疗中心，以保障个人会员的健康。该公司提供的福利服务包括专为政府雇员及其家人设计的医疗 PPO、健康与保健、牙科和视力计划。该公司的服务交付基础设施包括总部和数据中心设施，以及多个呼叫中心，旨在帮助员工为会员提供安全、及时的保险和治疗。
挑战
该保险公司正在将某些应用程序的托管过渡到 Microsoft Azure 云平台。然而，网络运营团队发现他们既无法看到这个新的云环境，也没有有效监控它的方法。这是一个重大的组织问题，因为 Azure 将用于托管一些基于 Web 的应用程序。IT 团队对 Azure 的问题因公司网络流量中其他长期存在的可见性差距以及应用程序响应能力问题而加剧。这些差距使 IT 难以为应用程序和网络性能建立功能基准。
解决方案
IT 团队利用 NETSCOUT nGeniusONE 服务保障平台，同时将部分关键服务部署到 Azure 云。IT 团队现在可以了解云性能，并拥有网络和应用程序服务保障解决方案，nGeniusONE 利用 InfiniStreamNG (ISNG) 硬件设备和自适应服务智能 (ASI) 技术生成的 NETSCOUT 智能数据。该公司在其主要和灾难恢复数据中心设施安装了 ISNG 设备，以提供数据中心运营环境中所缺乏的南北流量可视性。该公司通过将 NETSCOUT vSTREAM 虚拟设备技术部署到 Azure 云平台来监控面向患者和订阅者的面向公众的 Web 门户，从而获得了对 Azure 环境的可视性。
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