适用行业
- 金融与保险
- 生命科学
用例
- 租赁金融自动化
- 物料搬运自动化
服务
- 云规划/设计/实施服务
关于客户
Long Term Care Group (LTCG) 是保险业业务流程外包的领先提供商。该公司管理复杂的长期护理投资组合,以最大限度地提高财务业绩。 LTCG 目前管理着超过 140 万份长期护理保单,占所有有效保单的近 20%。该公司为 50 多家全国性保险公司提供服务,其中包括长期护理市场排名前 10 名的保险公司中的每一家。 LTCG 总部位于美国,是健康与生命科学行业的重要参与者。
挑战
Long Term Care Group (LTCG) 是一家领先的保险业业务流程外包提供商,在管理日常运营方面面临着重大挑战。 LTCG 的大部分工作都是基于手写文档,例如笔记和传真,这需要劳动密集型的人工处理。这些任务不仅重复且耗时,而且容易出现人为错误。此外,LTCG 使用专有软件解决方案与企业保险客户进行交互,从而使情况变得更加复杂。与该解决方案的兼容性是 LTCG 采用新技术时的关键先决条件。该公司迫切需要一种易于实施、非常可靠且易于日后扩展的解决方案。
解决方案
LTCG 采用由 AWS 云提供支持的 Nintex 全周期自动化套件来简化其保险计费和索赔处理程序。该公司选择使用 Nintex 独特的流程发现工具(Nintex 全周期自动化套件的一部分)来识别保险应用、计费/管理和索赔处理领域中的进一步自动化流程。全周期自动化套件与平台和应用程序无关,这意味着它可以毫无困难地与 LTCG 现有的专有软件无缝集成。在不到两周的时间里,我们发现了 83 个独特的流程,其中 7 个流程很快实现了自动化。结果,LTCG 的索赔处理效率提高了 70%,几乎消除了人为错误。
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