Lohmiller & Company/Carrier West 使用 DocuWare 改进工作流程
公司规模
200-1,000
地区
- America
国家
- United States
产品
- DocuWare
技术栈
- Email Communications
- Digital Storage System
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 商业运营
- 人力资源
用例
- Condition Monitoring
- 远程协作
服务
- 云规划/设计/实施服务
关于客户
Lohmiller & Company/Carrier West 是美国科罗拉多州最大的独立暖通空调解决方案提供商。该公司成立于 1991 年，为 5,000 多家客户提供顶级设备品牌、零件和耗材，满足该地区住宅和商业社区的暖通空调需求。该公司拥有 200 名员工和四个办公地点，曾荣获地区和国家最佳工作场所荣誉。该公司致力于为社区提供舒适环境并改善人们的生活。它通过引入先进技术来实现模范参与，成功赢得了员工的心。
挑战
总部位于丹佛的暖通空调解决方案提供商 Lohmiller & Company/Carrier West 的运营严重依赖纸质文件和电子邮件通信。该公司将大量纸质文件存储在文件柜中，占用了办公空间，并且文件检索非常耗时。该公司还面临着任务导向型请求在电子信息海洋中被忽视的挑战。该公司之前曾因病毒感染而丢失了内部电子存储系统，这使得他们不愿意放弃纸质文件。
解决方案
2018 年，Lohmiller & Company/Carrier West 推出了 DocuWare，作为减少纸张使用的数字存储系统。该公司很快意识到 DocuWare 还改善了工作流程和效率。DocuWare 工作流程允许使用带有嵌入式提醒的任务通知，这有助于管理人员打开并执行这些通知。它还提供了审计跟踪，记录了哪些请求发送给了谁以及何时发送。这有助于公司减轻电子邮件作为任务工具的负担，从而提高生产力。在首次安装 DocuWare 后的三年内，该公司将 DocuWare 的使用范围扩大到九个部门。DocuWare Forms 现在用于启动日常运营中的工作流程。所有现有的工作流程都旨在提高生产力并最大限度地减少后续工作。
运营影响
数量效益
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