Vonage > 实例探究 > Live Wire 借助 Vonage Video API 彻底改变在线个人理财

Live Wire 借助 Vonage Video API 彻底改变在线个人理财

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技术
  • 平台即服务 (PaaS) - 应用开发平台
  • 传感器 - 相机/视频系统
适用行业
  • 金融与保险
  • 电信
用例
  • 租赁金融自动化
  • 时间敏感网络
关于客户
Live Wire 是增长最快的在线报税服务之一。它为自助纳税申报表准备、软件、独立报税员和报税商店提供了一种快速、简单、方便且经济实惠的替代方案。
挑战
Live Wire 需要将人的因素添加到在线个人理财中,同时节省客户的时间和金钱并最大化其回报。
解决方案
使用 Vonage 网络和移动 SDK,Live Wire 客户可以随时随地使用自己的笔记本电脑、平板电脑或智能手机立即联系税务专家。
运营影响
  • The implementation of Vonage's live video web and mobile SDKs has transformed Live Wire's service delivery. It has made it easy for customers to identify, connect, and engage with a financial professional in seconds. The service has proven to save users valuable time and money when preparing their taxes. The real-time video embedded seamlessly into the context of their service has enhanced the user experience, enabling users and advisers to share their screens, files, and collaborate together. This has not only improved customer satisfaction but also increased the efficiency of the tax preparation process.
数量效益
  • The service saves users valuable time in preparing their taxes.
  • The average national spend on tax preparation is $261, while the average Live Wire customer spends just $153, indicating significant cost savings.

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