License to Heal: Transitioning to Secure Remote Healthcare Services Across Wales
公司规模
1,000+
地区
- Europe
国家
- United Kingdom
产品
- BeyondTrust Remote Support
技术栈
- Cloud-based remote support service
- Multi-factor authentication (MFA)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络安全和隐私 - 云安全
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 远程资产管理
- 远程协作
- 远程病人监护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
The NHS Wales Informatics Service is responsible for providing national IT systems and services to the Welsh NHS. They provide over 80 clinical and business applications across NHS Wales and direct IT service and desktop support to approximately 15,000 staff. About 12,000 of those staff members work in general practices in clinical or administrative staff roles, serving approximately three million citizens across Wales. The team within the NHS Wales Informatics Service has seen a shift in users leveraging cloud technologies on multiple devices over the past five years. This has led to a significant change in the roles of the team members, with the engineering staff transitioning from managing physical computer hardware and systems to managing cloud services.
挑战
NHS Wales faced a significant challenge during the COVID-19 pandemic as they were forced to transition to remote work. The challenge was a combination of balancing logistical needs with maintaining quality of care. The NHS Wales Informatics Service, responsible for providing national IT systems and services to the Welsh NHS, had to adapt to this new situation. They provide direct IT service and desktop support to approximately 15,000 staff, with 12,000 of those staff members working in general practices in clinical or administrative staff roles, serving approximately three million citizens across Wales. The traditional approach of providing each user with a laptop and a VPN connection was not feasible due to the skyrocketing global demand for laptops. Therefore, they needed a solution that could provide remote access to the systems needed by the GPs.
解决方案
NHS Wales Informatics Service turned to BeyondTrust for a solution. They had been introduced to BeyondTrust in 2017 and had been using their product, Bomgar, which is now known as BeyondTrust Remote Support. The flexibility of the product to integrate with their existing systems was a key selling feature. When the pandemic hit, they approached BeyondTrust to see if they could help their GPs get remote access to the systems they needed. They agreed to do a pilot using BeyondTrust to provide remote access from a GP’s home to their practice. Within a fortnight, they connected 308 practices and registered 1,500 users. This setup included multi-factor authentication (MFA) to ensure system security, no matter which device they used to connect.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
