Leverdy 的文档管理系统实施
公司规模
1,000+
地区
- Europe
国家
- Germany
产品
- Phoenix merchandise management system
- DocuWare
技术栈
- Document Management System
- Digital Workflow
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
适用功能
- 商业运营
用例
- 库存管理
服务
- 系统集成
关于客户
Leverdy 是德国最大的出版物分销中心，位于勒沃库森。该公司是 Leverdy 网络的一部分，也是德国五大报纸和杂志批发商之一。Leverdy 是由几家在该市场活跃了几十年的公司合并而成的。如今，Leverdy 每天为大约 4,700 个销售点（如售货亭、超市、加油站或面包店）提供报纸和杂志 - 该地区约有 390 万居民和近 200 万户家庭。
挑战
Leverdy 是德国五大报纸和杂志批发商之一，需要处理大量文件。该公司每天需要处理多达 30 万份、总共 5,600 种杂志的配送，因此需要大量的配送单 — 基本上每年有 1000 万页纸。此外，每周还要通过邮寄、电子邮件或传真向杂志经销商发送约 4,600 张零售发票、约 1,000 页后续配送单以及 4,000 至 5,000 页的连锁店集体发票（这些连锁店有多家分店）。周日的配送（公司单独处理）以及运输发票和未售出杂志的退货产生了更多需要存储的文件。总的来说，Leverdy 每年要分发约 1500 万份文件，其中大部分文件由 Phoenix 商品管理系统生成。批发商必须将所有文件保留十年以备税务之用，其客户服务部门也需要反复访问各种文件。
解决方案
为了处理大量的文档，Leverdy 选择了现代文档管理系统。他们当地的 DocuWare 合作伙伴使用 DocuWare 的标准技术简单地设置了 Phoenix 和 DMS 之间的接口。然后逐步为所有文档类型创建数字文件柜。每个文件柜都受密码保护，因此只有授权用户才能访问。如今，在 Phoenix 中创建的所有文档都会自动编入索引并存储在中央文档池中。这大大简化了客户服务部门 18 名员工的工作。借助各种搜索功能，他们可以在几秒钟内在屏幕上看到所需的文档，并可以立即通过电话向客户提供信息。同样，只需单击几下即可通过电子邮件将收据副本从档案转发给客户。此外，DocuWare 还优化了他们的存储位置。通过其集成的迁移工作流程，文档库存从操作和昂贵的存储转移到更具成本效益的长期存储位置。这意味着访问率高的文档可以快速获取，而访问率低的遗留文档则被转移到廉价的长期存储中。
运营影响
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