领先的保险业务通过 nGeniusONE 确保优质的用户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- NETSCOUT Certified InfiniStreamNG software appliance
- Packet Flow Operating System (PFOS) Software for Certified PFS 5010
- nGenius Visibility as a Service
技术栈
- Unified Communications (UC)
- Virtual Private Network (VPN)
- Microsoft Office 365
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 商业运营
- 销售与市场营销
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
- 培训
关于客户
该客户是一家全国性保险公司，是全球最大保险公司之一的固有业务部门。该公司致力于服务当地机构，并通过强调远程保险服务选项（包括网络门户、数字应用程序和联系中心选项）来应对 COVID-19 疫情。在此期间，他们还为客户提供财务救济，包括反向支付计划和降低居民和当地企业的保险成本。
挑战
该保险公司长期以来一直面临统一通信 (UC) 性能挑战，例如掉线，这让代理和 IT 员工都很沮丧。他们现有的工具无法可视化穿越基础设施的 UC 流量，故障排除过程耗费大量资源且耗时。该公司需要一种解决方案，能够轻松集成到其现有的业务流程和技术环境中，而无需进行重大的架构更改、大量的用户培训，也不需要花费大量时间来生成 UC 监控视图、相关报告或故障排除工作流。
解决方案
该公司部署了 NETSCOUT nGeniusONE 服务保证性能分析，该分析满足并超越了他们的选择标准。通过 nGeniusONE 利用基于软件的 InfiniStreamNG 和 nGenius 数据包流交换机 (PFS) 设备生成的 NETSCOUT 智能数据，IT 团队现在可以了解混合云和网络环境。这包括他们的 UC 业务应用程序性能、保险应用程序和 Microsoft Office 365 部署。该解决方案还提供了实时 UC 监控、可视性和与供应商无关的保险应用程序性能、业务平台操作、VPN 性能和混合云部署操作分析。nGenius 可视性即服务 (nVaaS) 计划帮助 IT 团队实现快速部署和快速投资回报 (ROI)。
运营影响
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