产品
- CloverDX
- Vertica-based data warehouse
技术栈
- SQL
- Data Integration
- Data Warehouse
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 平台即服务 (PaaS) - 数据管理平台
- 分析与建模 - 数据即服务
适用行业
- 电子商务
适用功能
- 商业运营
- 销售与市场营销
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 数据科学服务
- 系统集成
关于客户
客户是一家领先的电子商务公司,自成立以来一直经历快速增长。该公司以技术为先,始终将运营数据放在扩张的首位。然而,他们正在努力扩展手动数据集成操作以跟上他们的成功步伐。他们正在寻找一种更好的方式来利用他们的数据,以继续建立更好的业务洞察力。当该公司在有史以来最大的电子商务交易之一中被收购时,该公司确立了其作为数据驱动业务的真正创新者的地位。
挑战
这家在线零售商自成立以来,短短几年内就实现了快速增长。他们以技术为先,一直在寻找一种数据解决方案,以便更好地帮助组织的各个领域,并能够随着公司的扩张而扩展和支持。他们决定建立数据仓库,以便快速访问运营数据中蕴含的价值。通过部署灵活的数据湖,他们可以通过复制数据库直接访问源系统。IT 团队的主要要求之一是更轻松地处理业务变化,并能够从数据中快速获得业务问题的答案。虽然传统数据仓库是为了回答特定问题而构建的,但访问源数据的能力意味着公司可以采用更灵活、响应更快的方法,并快速获得所需的宝贵见解。
解决方案
该公司在 CloverDX 的帮助下建立了一个数据仓库,使他们能够快速访问其数据中蕴含的价值。该解决方案足够灵活,可以适应不断变化的业务需求,并利用数据洞察不断优化业务的各个方面。为了逐步构建报告数据库,该公司选择了基于 Vertica 的数据仓库。他们寻找数据集成工具,因为他们知道整个数据仓库解决方案都依赖于此。在筛选出一些供应商以将正确的数据以正确的格式输入数据仓库后,该公司最终决定 CloverDX 是价格、性能、功能和公司提供的支持水平方面的最佳选择。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Digital Transformation of Atlanta Grout & Tile: An IoT Case Study
Atlanta Grout & Tile, a Tile, Stone & Grout restoration company based in Woodstock, Georgia, was facing challenges with its traditional business model. Despite steady growth over the years, the company was falling behind the web revolution and missing out on the opportunity to tap into a new consumer base. They were using independent software from different vendors for each of their department information and workforce management. This resulted in a lot of manual work on excel and the need to export/import data between different systems. This not only increased overhead costs but also slowed down their response to clients. The company also had to prepare numerous reports manually and lacked access to customer trends for effective business decision-making.
Case Study
IFFCO Boosts IT Performance and Innovates Agriculture with Oracle Cloud
Indian Farmers Fertiliser Cooperative Ltd. (IFFCO), the world’s largest manufacturer and marketer of fertilizers in the cooperative sector, was facing several challenges in its quest to innovate and improve the livelihood of farmers in India. The organization had recently launched a new product, nano urea, which brought new demands to IFFCO’s cloud computing needs. The organization needed a reliable cloud vendor to support the processes of 6–7 new manufacturing plants during the upcoming year, enhancing its production capability 300–350 million bottles of nano urea to meet increasing demand. IFFCO’s cloud adoption was driven by a need to innovate. The organization wanted capabilities for a dynamic business that can adapt to the changing needs of the market while growing fast. However, it was inhibited by rigid on-premises data center deployments and the overhead of maintaining legacy systems. IFFCO wanted to apply the elasticity and availability of cloud for improving overall performance of applications at lowest possible operational overhead. Lastly, IFFCO needed to provide the benefits of its technology to all its stakeholders, including employees, members, transporters, and farmers, some of whom have limited literacy. To accommodate all stakeholders, IFFCO wanted to add a voice interface to its applications.
Case Study
7-Eleven Philippines Enhances Customer Support with Freshdesk
7-Eleven Philippines, a pioneer of 24-hour convenience stores in the country, was facing challenges with its customer support system. The customer support was outsourced to an external vendor, which resulted in limited visibility into customer query patterns and performance metrics. The company had no transparency into the vendor's analytics and could not validate their reports. They also had no visibility into the volume of calls, number of abandoned calls, etc. due to the use of the vendor’s telephony solution. This lack of control and visibility into customer support led the team to decide to bring the entire function in-house. They began exploring helpdesk solutions that would enable them to build a strong in-house support team.
Case Study
Kaafmeem Enhances Customer Operations with Freshchat and WhatsApp Integration
KaafMeem, a Saudi-based fashion e-commerce company, was facing challenges in its customer service operations. The company, which specializes in modern Arabic fashion, had traditionally used email and direct calls to handle sales queries, delivery information requests, and questions about refunds and replacements. However, they wanted to provide a more user-friendly channel for their customers to immediately access the Kaafmeem team. They were looking for a solution that would allow them to open a direct dialogue with their consumers, making the shopping experience as seamless and convenient as possible. The challenge was to find a platform that was popular among their customer base and could be integrated easily into their existing operations.
Case Study
Software Development Partnership with PrettyLittleThing: Enhancing E-commerce Capabilities
PrettyLittleThing, a rapidly growing UK-based fashion retailer, faced the challenge of expanding its software development capabilities to keep up with its business growth. The company needed a strategic tech partner who could assemble a team of dedicated software engineers with experience in developing e-commerce solutions and high load systems. The primary goals were to extend the in-house team with strong software engineers experienced in PHP, various JavaScript frameworks, AWS, and other technologies; automate the process of product creation on the client’s e-commerce website that has over 30,000 items; and speed up the software development process. The challenges included establishing effective communication and alignment among different distributed teams and developing functionality that helps manage thousands of products easily.
Case Study
Aramex Boosts Agent Productivity by 50% with Freshservice Implementation
Aramex, an international express, mail delivery, and logistics services company based in Dubai, was facing challenges in delivering consistent, quality IT services and support to its employees. As the organization grew, responding to service requests in a timely manner became increasingly difficult due to outdated processes and communication silos. Aramex was using an in-house legacy IT service desk that was rigid, ill-defined, and required constant resources to maintain and upgrade. The on-premise system was not easy to scale and could not keep up with the growing needs of Aramex. The company was in need of a flexible, agile IT service desk that could streamline its workflow and improve ticket resolution time.