律师事务所利用经济高效的可视性和数据包代理技术软件解决方案保护收入并确保 DMS 和 UC&C 性能
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- Other
- United States
产品
- nGeniusONE® Service Assurance platform
- Certified InfiniStreamNG® 9800 series software appliances
- nGenius® Packet Flow Operating System (PFOS) for Certified 7000 Series Packet Brokers
技术栈
- nGeniusONE
- InfiniStreamNG
- nGenius Packet Flow Operating System
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 网络安全
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
关于客户
这家全球性律师事务所在美国、欧洲和亚洲的十几个办事处雇佣了 2,000 多名律师，为其多样化的客户群提供支持。他们的专业领域包括并购、知识产权、公司治理、网络安全以及就业/劳动，这使他们成为许多全球企业的首选事务所。为所有客户提供全球无缝运营一直是他们的战略和期望。这包括快速访问客户信息以及安全的法律摘要和法庭文件存储库。与任何全球性公司一样，统一通信对于这家律师事务所也极为重要。在 COVID-19 疫情期间，与客户进行视频会议成为与客户“会面”的主要方式，因为面对面的咨询不是一种选择。与去年的许多其他企业一样，可靠、高质量的数据中心和企业网络服务对这家公司至关重要。
挑战
该律师事务所依靠其文档管理服务 (DMS) 来保存其所有客户信息、案件档案、客户摘要、法庭文件等。该服务处于持续使用状态，在研究客户维护的就业或监管要求、讨论策略、处理文件、进行背景调查、记录更新和/或进行研究时，需要快速响应。律师和员工依靠无缝、不受阻碍地访问 DMS 来完成工作并为客户提供服务。延迟和中断会影响他们与客户合作的能力，进而影响计费时间。事实上，当 DMS 出现问题时，会影响公司的底线 - 收入。该律师事务所的 IT 团队还担心有关通过其虚拟桌面接口 (VDI) 应用程序 Citrix 从远程位置访问数据中心信息的速度缓慢的报告。这与 DMS 的问题有类似的影响，因为它会阻止远程员工和律师访问他们的客户信息。无论使用哪种平台（语音或视频会议），保持高质量通信的能力也是 IT 人员的首要任务。由于全球各地的员工和客户都在家办公，因此通信成为业务连续性的战略重点。
解决方案
该律师事务所的 IT 部门对 NETSCOUT® 非常熟悉，因为安全团队使用 Arbor Cloud® 进行网络安全保护。当需要更换过时且孤立的网络管理工具时，他们向 NETSCOUT 寻求更复杂、更全面的应用服务保证解决方案。nGeniusONE 解决方案提供了之前工具供应商所缺乏的成本和功能优势，包括以下内容。nGeniusONE 不仅提供实时数据包监控和深入分析，包括其数据应用程序（包括其关键 DMS 应用程序），还提供语音、视频和 Citrix 服务。对于该组织以及任何律师事务所来说，特别有价值的是 InfiniStreamNG 设备能够支持可选的加密驱动器，为其极其机密的客户数据提供额外的保护层。InfiniStreamNG (ISNG) 和 nGenius 7000 系列数据包流交换机作为经过认证的现成 (COTS) 软件选项提供，可提供成本效益。 NETSCOUT 解决方案为律师事务所实施的设计包括：NETSCOUT 9800 系列 ISNG COTS 设备被部署在律师事务所数据中心的核心，用于监控其 DMS、Citrix、语音和视频应用程序等。7000 系列数据包代理的 nGenius 数据包流操作系统也部署在数据中心，并将来自 10 GB 链路的网络数据包下游传送到 ISNG 设备以及律师事务所的入侵检测系统 (IDS)。
运营影响
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