北美大型电力公司选择 NETSCOUT 提供网络和应用服务保障
公司规模
1,000+
地区
- America
国家
- Canada
- United States
产品
- nGeniusONE Service Assurance Platform
- InfiniStream Appliances
- NetFlow Collectors
- OptiView
技术栈
- WAN/LAN
- Advanced Metering Infrastructure (AMI)
- Web-based services
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网络管理和分析软件
适用行业
- 公用事业
适用功能
- 物流运输
- 维护
用例
- 能源管理系统
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
客户是一家大型北美电力公司，为美国近一半州和加拿大部分地区的客户提供服务。除了电力和天然气，他们还为客户提供许多其他综合能源解决方案。他们致力于寻找更好的方式为家庭和企业提供安全可靠的能源，同时创建多样化的基础设施，包括清洁的可再生能源。该公司正在利用数字化转型来改善最终用户体验，增强网络性能，降低成本，并在整个业务范围内提供持续改进。
挑战
该电力公司面临的挑战是其现有的监控和分析设备已经过时，无法满足大型、分布式、复杂环境的当前需求。这导致 IT 支持团队对带宽限制视而不见，无法在数据中心内和数百个远程站点之间对关键服务进行分类。该公司迫切需要技术更新，以便有效监控对发电、配电和业务应用（如计费和其他服务）至关重要的 WAN/LAN 链路。当远程链路出现故障或性能下降时，无法收取款项，这会对至关重要的收入周期管理产生不利影响。此外，IT 还面临着确保高级计量基础设施 (AMI) 和基于 Web 的服务性能的压力，这些服务可让客户访问其智能电表使用数据。确保良好的客户体验需要网络快速响应。
解决方案
为了解决网络和应用程序性能问题，电力公司向 NETSCOUT® 求助。nGeniusONE 服务保证平台被选中来处理来自 InfiniStream 设备和 NetFlow 收集器的数据，以提供整个企业环境的全面分析。此外，OptiView® 还用于远程站点的故障排除和收集额外数据以调查安全事件。nGeniusONE 解决方案整合了来自所有数据源的信息，并将数据包数据与 NetFlow 数据关联起来，从而提供对基础设施性能的全面可见性。nGeniusONE 为远程和中心站点的关键服务提供集中管理。InfiniStream 设备部署在更大、更关键的位置，而 NetFlow 收集器则被用作公司较小远程位置性能监控的经济高效的替代方案。OptiView XG 解决方案被选中用于发电和配电设施，以在这些设施内进行快速插件分类，以对网络和无线组件进行分类。该解决方案被认为在未安装 InfiniStreams 的远程站点更有效。
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