Honeywell > 实例探究 > Kruitbosch Halves its Error Rate, Speeds Up Orders and Increases Productivity by 30% with Honeywell’s Vocollect Voice Solutions

Kruitbosch Halves its Error Rate, Speeds Up Orders and Increases Productivity by 30% with Honeywell’s Vocollect Voice Solutions

公司规模

200-1,000

地区

Europe

国家

Belgium
Netherlands

产品

Vocollect Voice Solutions

技术栈

Voice Recognition
Order Management System

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Employee Satisfaction
Productivity Improvements

技术

功能应用 - 库存管理系统
功能应用 - 仓库管理系统 (WMS)

适用行业

消费品
零售

适用功能

物流运输
仓库和库存管理

用例

库存管理
补货预测
仓库自动化

服务

系统集成
培训

关于客户

Kruitbosch is a leading bicycle supplier in The Netherlands and Belgium, known for its well-known bicycle brand ‘Cortina’. The company also supplies bicycle parts and accessories to both stores and direct-to-consumer markets. With a strong reputation in the cycling industry, Kruitbosch has been committed to providing high-quality products and exceptional customer service. The company operates in a highly competitive market where fast and accurate order fulfillment is crucial. To maintain its competitive edge and meet the growing demands of its customers, Kruitbosch continuously seeks innovative solutions to enhance its operational efficiency and service levels.

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挑战

The pressure on suppliers for fast and accurate customer service is constantly increasing. An order placed today means delivery for tomorrow. Such delivery terms can have major consequences for suppliers. This was indeed the case for Kruitbosch, a leading bicycle supplier in The Netherlands and Belgium. As well as supplying the well-known bicycle brand ‘Cortina’, Kruitbosch also supplies bicycle parts and accessories to store and direct-to-consumer. In order to improve their service levels, they opted for a VocollectTM voice solution for their picking process.

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解决方案

Kruitbosch implemented Honeywell’s Vocollect Voice Solutions to streamline their picking process. Before the introduction of Vocollect voice, employees had to pick, audit, pack, and prepare orders for dispatch. The new system eliminated the need for auditing, reducing error rates to less than 0.05%. Additionally, the packing and dispatch preparation processes were merged into a single step, cutting down the number of processes from four to two. Vocollect voice also enabled workers to pick up to 16 concurrent orders, a significant improvement from the previous system where they could only pick a maximum of three at a time. This change led to a 30% increase in overall employee productivity, allowing more tasks to be completed with the same number of people. To ensure a smooth transition, Kruitbosch involved its employees early in the implementation process. Small working groups were formed to decide on voice commands and other system features, which helped employees feel more comfortable and positive about the new system.

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运营影响

Employee productivity increased by 30%, allowing more tasks to be completed with the same number of people.
The need for auditing was eliminated, reducing error rates to less than 0.05%.
The packing and dispatch preparation processes were merged into a single step, reducing the number of processes from four to two.
Workers can now pick up to 16 concurrent orders, a significant improvement from the previous system where they could only pick a maximum of three at a time.
Employees were involved early in the implementation process, forming small working groups to decide on voice commands and other system features, which helped them feel more comfortable and positive about the new system.

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数量效益

Error rates reduced to less than 0.05%.
Employee productivity increased by 30%.
Workers can now pick up to 16 concurrent orders, compared to a maximum of three with the previous system.

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