通过 Vonage 联络中心改善学生关系并提高付款效率
技术
- 网络安全和隐私 - 身份认证管理
- 基础设施即服务 (IaaS) - 备份与恢复
适用行业
- 金融与保险
- 电信
用例
- 人员跟踪与监控
- 智慧校园
服务
- 系统集成
- 培训
关于客户
金斯顿大学拥有超过 25,000 名学生，管理着 1 亿英镑的销售账簿，平均每月处理 6,000 个学生来电，在 9 月份的入学期间达到峰值超过 12,000 个。
挑战
基本电话系统每月支持数千个呼叫，该系统在线路繁忙时不提供语音邮件服务或转发功能
解决方案
Vonage 联络中心
运营影响
数量效益
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