IBM 和 Oracle 助力数十万客户实现能源畅通
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Oracle Utilities Billing Component
技术栈
- Oracle
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 公用事业
适用功能
- 离散制造
- 采购
用例
- 能源管理系统
- 需求计划与预测
服务
- 软件设计与工程服务
- 系统集成
关于客户
杜克能源是美国最大的电力控股公司，为大约 700 万零售客户提供能源供应和配送服务。杜克能源总部位于北卡罗来纳州夏洛特，在北美和拉丁美洲运营资产，总服务区域超过 10 万平方英里。作为其业务的一部分，杜克能源为俄亥俄州和肯塔基州约 50 万客户提供天然气输送和配送服务。为了确保安全高效地向这些州的家庭和企业供应天然气，并管理与供应商的复杂定价、计费和天然气配送安排，杜克能源依赖于天然气运输管理系统 (GTMS)。
挑战
杜克能源是美国最大的电力控股公司，为俄亥俄州和肯塔基州约 50 万客户提供天然气输送和配送服务。为了确保安全高效地向这些州的家庭和企业供应天然气，并管理与供应商的复杂定价、计费和天然气交付安排，杜克能源依赖于天然气运输管理系统 (GTMS)。多年来，杜克能源一直使用 Oracle 公用事业计费组件软件来支持 GTMS。当公司现有的 Oracle 解决方案版本不再受支持时，杜克能源知道它需要迅速采取行动升级到较新的版本。由于运营限制，该公司面临着严格的实施时间表。由于天然气需求通常在 11 月至 3 月之间达到高峰，即所谓的“供暖季节”，因此实施必须在这些月份之外完成，以最大限度地减少对业务的干扰。
解决方案
在决定升级到 Oracle 公用事业计费组件 1.6 版后，杜克能源开始寻找能够熟练部署 Oracle 解决方案并执行必要定制以使软件适应公司独特需求的合作伙伴。经过竞争性招标程序，杜克能源选择了 IBM 全球商业服务部来管理实施。在 IBM 全球商业服务部的协助下，杜克能源对核心 Oracle 公用事业计费组件解决方案进行了大量定制。由于许多外部方使用 GTMS，项目团队增强了应用程序，使外部用户能够安全地访问系统。杜克能源还推出了一项预测功能，使用户能够预测客户在某一天可能使用多少天然气，从而帮助公司更好地规划天然气供应和交付活动。升级后的 GTMS 由新的 Oracle 公用事业计费组件支持，于 2014 年 4 月推出，目前约有 300 人定期访问，其中大多数是外部用户，包括第三方供应商和大型天然气运输客户。
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