实例探究 > Kastling Helps U.S. Agencies Modernize Systems with Axure

Kastling Helps U.S. Agencies Modernize Systems with Axure

公司规模
11-200
地区
  • America
国家
  • United States
产品
  • Axure
技术栈
  • Visualization Software
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 功能应用 - 企业资源规划系统 (ERP)
  • 功能应用 - 远程监控系统
适用行业
  • 国家安全与国防
适用功能
  • 商业运营
  • 质量保证
用例
  • 预测性维护
  • 过程控制与优化
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
关于客户
Kastling Group offers strategic management, analysis, and implementation of enterprise systems. Located in Crystal City, Va., near the nation’s capital, the firm specializes in helping Federal agencies modernize their enterprise software systems in a way that introduces user-centered designs and is compatible with legacy systems. Kastling’s past clients include the U.S. Department of Defense, U.S. Patent and Trademark Office, U.S. Department of Veterans Affairs, and U.S. Customs and Border Protection. The company focuses on creating user-centric software systems that deliver significant savings in development, training, maintenance, and reduction in errors, ultimately benefiting taxpayers.
挑战
The U.S. Federal Government spends an estimated $80 billion a year on information technology, the vast majority of it for maintaining legacy systems. Tony Scott, the government’s top Chief Information Officer, has identified a need to shift investments towards modern systems that emphasize user experience. The White House also is committed to creating new digital avenues for citizens to interact with federal agencies and improving accessibility to existing systems. For contractors and federal agencies alike, there is an opportunity to create user-centric software systems that deliver significant savings in development, training, maintenance and reduction in errors that cost taxpayers billions of dollars each year. The opportunity to reshape federal IT systems comes with challenges unique to the federal space. Because government systems are complex and interdependent, each project must be precisely scoped so as to not interfere with other projects. As a result, federal projects rely heavily on comprehensive analysis of business processes. Security is also a major concern for federal clients, many of whom prefer downloaded software tools such as Axure, rather than Web-based tools, which are perceived to be less secure. Finally, any work on federal systems must comply with Section 508 of the U.S. Rehabilitation Act, which ensures that federal systems be accessible to people with physical, sensory, or cognitive disabilities.
解决方案
Getting the green light on federal projects requires careful up-front planning and scoping. For contractors, this stage is critical to winning contracts and is often done prior to entering agreements with agencies. Because agencies are so mission-focused, Kastling works hard to involve stakeholders in its design process. They use Axure to project designs on the wall and gather immediate feedback from clients, turning the involvement into a collaborative effort. Kastling also uses Axure to more precisely craft proposals, allowing clients to see and interact with prototypes, which leads to immediate feedback and a proposal that closely matches client expectations. This dramatically increases the chances of winning contracts. Prototypes also help Kastling better define project scope, a critical challenge in working with federal agencies. With prototypes, they can pinpoint exactly what is in scope and what is out of scope, cutting down on the cost of rework. Among Lee’s top priorities in building Kastling is assembling a well-rounded team of consultants empowered to move quickly and adapt to new challenges. Although Kastling consultants bring unique skills to the table, each is able to communicate ideas with the rest of the team by using Axure to visually demonstrate what they mean. Team sizes can range from three to 25 contributors, including agency product owners, business analysts, user experience designers, and developers. Having a design tool that’s easy for all team members to pick up while powerful enough to go from low-fidelity wireframes and user flows to high-fidelity prototypes and interactions was critical to Lee, who wanted Kastling’s consultants to hit the ground running.
运营影响
  • Working in rapid iterations, Kastling’s designers are able to stay ahead of developers by one sprint. Developers know exactly what needs to be built through Axure specifications, allowing designers to focus on the next sprint.
  • There’s less rework once Kastling delivers its products. The prototypes and specifications created in Axure at the beginning of each cycle to define the project scope answer far more questions than text alone, ensuring no surprises.
  • Having the requirements visualized in mockups and prototypes adds 100% accountability for federal clients and Kastling as developers. As projects proceed, all parties can refer back to the work in Axure to see what was agreed upon.
  • The ability to work faster, cut down costs, and manage scope allows Kastling to focus on quality. This capability to more accurately visualize and communicate with Axure opens limitless business prospects for Kastling.
数量效益
  • Kastling can work 50% faster due to the clear specifications provided by Axure.
  • The use of Axure prototypes and specifications significantly reduces the cost of rework.

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