JLG Industries Revamps Service Parts Pricing Strategy with PTC’s Solution
公司规模
1,000+
地区
- America
国家
- United States
产品
- PTC’s Service Parts Pricing
技术栈
- Cloud Services
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Revenue Growth
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 设备与机械
适用功能
- 商业运营
- 销售与市场营销
服务
- 云规划/设计/实施服务
关于客户
JLG Industries, Inc. is a globally recognized company that has been earning customer confidence and trust through innovation since 1969. The company manufactures JLG® aerial work platforms and JLG and SkyTrak® telehandlers. JLG’s customers are their greatest priority, and the company remains steadfast in its commitment to understanding customer challenges. The company was facing competitive pressures on its replacement parts business and needed a solution that enabled more strategic service parts pricing to meet mission-critical goals to increase profit, increase revenue, and improve data integrity to better compete in the marketplace.
挑战
JLG Industries, a renowned manufacturer of aerial work platforms and telehandlers, was facing increasing competitive pressures on its replacement parts business. The company was using a cost-plus pricing strategy for its service parts, which was proving ineffective. This approach created a 'blind spot' and lacked market adaptation. Customers were seeking more cost-effective solutions and started buying non-OEM replacement parts from competitors, compromising quality for lower pricing. This trend signaled to JLG the need for a new approach to parts pricing. The challenge was to optimize pricing for 140,000 service parts with a department of one.
解决方案
JLG Industries adopted PTC’s Service Parts Pricing (SPP) solution to revamp their pricing strategy. The SPP solution allowed JLG to organize and develop their strategy and assess their competitive environment. The solution was presented to JLG’s leadership team by the JLG IT department and Dali Ribeiro, Parts Pricing Manager at JLG. The value analysis of SPP, along with a commitment to closely monitoring and tracking SPP’s impact on service parts revenue and profit, led to SPP being adopted as a strategic initiative for JLG. The implementation of SPP moved JLG away from managing pricing strategy through an extensive array of spreadsheets. The solution was hosted on PTC's servers, alleviating the burden of maintaining an on-site solution by JLG’s IT department.
运营影响
数量效益
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