Haptik > 实例探究 > Jio Fiber 的 WhatsApp 聊天机器人:彻底改变电信行业的客户支持

Jio Fiber 的 WhatsApp 聊天机器人:彻底改变电信行业的客户支持

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技术
  • 网络与连接 - 以太网
适用行业
  • 电信
用例
  • 对话机器人
关于客户
Jio Fiber 是光纤到家庭互联网宽带服务
挑战
Jio Fiber 希望为其客户提供无缝支持并缩短解决时间
解决方案
Haptik 构建了 WhatsApp 聊天机器人来自动执行日常查询并为客户支持提供新渠道
运营影响
  • The collaboration between Jio Fiber and Haptik has proven to be a game-changer for the company. The WhatsApp chatbot has not only handled over 243K+ conversations, saving more than 32,000 man hours, but also delivered an impressive 13x ROI. The chatbot has enabled Jio Fiber's customers to get their queries and concerns resolved quickly through a simple chat interface. This innovative approach to customer service has set a new standard for excellence in the telecom industry.
数量效益
  • Over 243K user conversations handled by the chatbot
  • More than 32,000 man hours saved
  • An astounding 13x return on investment (ROI) achieved

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