iTesso Optimizes Utilization of Azure Platform with Help from New Relic
公司规模
11-200
地区
- Europe
国家
- Netherlands
产品
- iTesso
技术栈
- Windows Azure platform
- Windows Communication Foundation (WCF)
- .NET framework
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
适用功能
- 商业运营
用例
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
关于客户
iTesso, formerly known as Hotel Concepts - Brilliant, is a software company that creates solutions for the global hospitality industry. For over two decades, the company has developed comprehensive solutions for hotels and hotel chains including InterContinental Hotel Group, Best Western International, Van der Valk and select properties in the Groupe du Louvre. The company is headquartered in the Netherlands and has regional offices in Paris, London, Sydney and Atlanta, enabling it to provide global hotel companies with regional and local support in rolling out chain-wide solutions. iTesso's flagship SaaS product, also called iTesso, is a cloud-native enterprise lodging system built on the Windows Azure platform.
挑战
iTesso, a software company for the global hospitality industry, was facing challenges with its cloud environment. The company's flagship SaaS product, iTesso, is a cloud-native enterprise lodging system built on the Windows Azure platform. However, the company was often unaware of performance issues until customers started calling the contact center to complain. The feedback from customers was often vague and difficult to validate, making it hard to identify and address the root cause of the issues. The company needed a more comprehensive approach to monitoring its application. The iTesso system is complex and full of dependencies, and the company wanted to monitor everything as a whole, not just separate components.
解决方案
The iTesso team initially considered developing a homegrown monitoring solution, but decided against it as they wanted to focus on their core competencies. They found their solution in New Relic, a performance monitoring software, which was recommended by Azure gurus at a conference. The team installed New Relic in less than an hour and started running the software in production. New Relic provided them with a clear overview of the problem, allowing them to identify problems in their system, pinpoint where the problems originate, and hand them off to a developer for further investigation and remediation. New Relic became a fundamental part of their daily operations, with the team reviewing transactions from the previous day every morning, identifying the slowest processes, performing an initial analysis and determining next steps.
运营影响
数量效益
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