IT、工程和营销人力资源公司实现发票和时间跟踪自动化，将顾问支持电话减少了 75%
适用行业
- 建筑物
适用功能
- 人力资源
- 销售与市场营销
用例
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Spencer Gray 是一家专注于 IT、工程和营销的人力资源公司。他们以永久、临时和合同的方式运营，为各种客户提供人员配置解决方案。他们在亚特兰大、休斯顿、圣地亚哥和旧金山设有办事处，覆盖范围广泛。他们致力于提供高质量的人力资源解决方案，这从他们愿意创新和采用新技术来改善运营和更好地服务客户的意愿中可见一斑。他们的网站是 spencergray.com。
挑战
Spencer Gray 是一家专门从事 IT、工程和营销的人力资源公司，其现有的 ADP 时间收集系统面临着重大挑战。该系统缺乏灵活性，并且以“一刀切”的方式运行，无法满足客户的多样化需求。他们的一些客户需要在每张发票上附上符合电子签名要求的时间表，但他们当前的系统不支持此功能。此外，整个过程中数据都是手动输入的，导致效率低下和潜在的错误。 Spencer Gray 平均每周要花 4 个小时等待 ADP 支持，这极大地消耗了他们的资源和时间。
解决方案
Spencer Gray 实施了 Bullhorn Back Office 来应对他们的挑战。 Bullhorn Back Office 自动生成附有时间表的发票，满足需要电子签名兼容时间表的客户的需求。该系统还与 Bullhorn 和 QuickBooks 集成，允许数据流动，无需手动重复输入。这显着减少了数据输入错误的可能性并提高了效率。 Bullhorn Back Office 还提供行业领先的培训和实施计划，以及世界一流的客户支持。这意味着 Spencer Gray 的问题可以得到快速解答，而无需花费数小时等待支持。
运营影响
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