保险公司未来分支机构的更新已通过 NETSCOUT 验证
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius®PULSE Server
- Hardware and Virtual nPoints
- nGeniusONE®
技术栈
- Cloud-based Wi-Fi solution
- Virtualized platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
适用功能
- 商业运营
用例
- 基础设施检查
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家总部位于美国的保险公司，历史近 75 年。该保险公司为商业和个人客户提供多种保险选择。近年来，该保险公司通过收购实现了有机增长，目前在全球拥有数百家分支机构。为了支持这一组织扩张，该保险公司正在对其业务服务进行数字化转型，以改善客户支持、提高员工效率并促进持续的财务成功。在最近的一个项目中，该保险公司在美国数据中心完成了技术更新，以提高定制应用程序的性能、加强外部安全性并为虚拟化平台的推出做好准备。母公司是 NETSCOUT® 的长期客户，并使用下一代 nGeniusONE 服务保障平台和 NETSCOUT 智能数据来应对这些数字化转型挑战。
挑战
该保险公司正在进行高知名度的分支机构转型项目。技术升级不能影响交易处理或 99.999% 的 SLA 目标。IT 团队需要提供高管级证据来量化项目成功。分支机构升级需要提高保险公司业务服务、统一通信 (UC) 和自定义应用程序环境中的应用程序性能。高管团队希望获得统计数据和一体化报告，以证明这些基础设施技术变化正在提供承诺的分支机构改进。IT 尝试使用另一家供应商的基于云的 Wi-Fi 解决方案来提供所需的基础设施监控信息，但未能获得这些必要的数据。
解决方案
保险公司选择 NETSCOUT nGeniusPULSE 解决方案来提供分支机构技术升级性能所需的基础设施健康监控。精心选择 nGeniusPULSE 的一个关键因素是它能够在单一视图中提供高管级别的分支机构升级前后性能报告，从而快速轻松地验证变更是否成功。NETSCOUT 解决方案配置包括在保险公司数据中心环境中运行的 nGeniusPULSE 服务器设备，以及用于综合和同时测试分支机构应用程序的活动代理（称为“nPoints”）。保险公司在一个主要园区的远程办公地点部署了 nGeniusPULSE 解决方案，结合了 nGeniusPULSE 硬件和虚拟 nPoints。在项目推出前 30 天，IT 团队启用了 nGeniusPULSE 的自定义测试脚本功能来监控选定“黄金交易”的性能，这些交易的处理时间在保险公司的分支机构环境中从未改变。
运营影响
数量效益
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