保险机构利用 NETSCOUT 打造面向未来的下一代数据中心
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE
- InfiniStream
技术栈
- 40GbE backbone
- SDN technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 网络与连接 - 以太网
- 网络与连接 - 软件定义网络
适用功能
- 商业运营
用例
- 基础设施检查
- 预测性维护
服务
- 系统集成
- 测试与认证
关于客户
这家位于美国中西部的大型保险公司是美国最大的汽车、房屋和小型企业保险公司之一，也是各种其他保险和金融服务产品的提供商。该公司拥有数万名员工和一千多名专职代理，为全国数千万客户提供服务。随着该组织在美国不同地区的不断发展，IT 部门意识到其数据中心需要做好准备，以应对新业务带来的业务需求增长。为了在当今强劲的保险环境中保持竞争力，该公司明白，为客户提供创新、一流的服务势在必行。
挑战
随着公司在美国不同地区的业务不断发展，IT 部门意识到其数据中心需要做好准备，以应对新业务带来的业务需求增长。为了在当今强劲的保险环境中保持竞争力，公司明白，为客户提供创新、一流的服务势在必行。为了满足这一重要需求，IT 部门面临着平稳无缝过渡到下一代高速数据中心的挑战，该中心引入了 40GbE 主干网和 SDN 技术作为基础。为了支持公司现有的保险服务组合并向员工和独立代理商提供新的业务关键型应用程序，IT 部门还需要能够主动预测和预防影响用户的性能问题。这意味着对新服务进行部署前测试势在必行，这样 IT 部门才能确保在投入生产后提供服务保障。
解决方案
这家保险公司是 NETSCOUT 的长期客户，依靠 nGeniusONE 解决方案来保证其应用程序的服务，包括新保单的报价和计费、客户索赔和结算管理，以及电子邮件和客户资源管理应用程序等日常业务服务。面对成功部署这些新高调计划的挑战，IT 员工向 NETSCOUT 求助，帮助他们为下一代数据中心做好未来准备，并确保他们的应用程序开发测试能够缩短上市时间并优化新的业务关键服务。NETSCOUT 部署了新的 40GbE InfiniStream 设备，以便在公司的新数据中心环境中进行实时监控。采用自适应服务智能™ (ASI) 技术的 nGeniusONE 服务保证平台用于解决数据中心现代化和生产服务挑战。
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