国立理工学院将优质学生体验放在首位
公司规模
1,000+
地区
- America
国家
- Mexico
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
技术栈
- Web Services
- Database Servers
- Application Servers
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 教育
适用功能
- 商业运营
用例
- 校园网
- 远程协作
服务
- 系统集成
- 测试与认证
关于客户
墨西哥国立理工学院是墨西哥最大的公立大学之一。IT 部门为 20 多万名教职员工、教师和学生提供服务，校区遍布 20 多个州。这所享有盛誉的高等教育机构提供高中、本科、研究生和继续教育课程，致力于为国家科学、技术和创新发展做出贡献，产生积极的社会影响。
挑战
墨西哥国立理工学院是墨西哥最大的公立大学之一，其 IT 部门面临着学生和教职员工门户网站频繁出现网络服务中断的问题，这对最终用户体验产生了负面影响。症状包括网络速度缓慢、网页无法加载以及整个网站瘫痪。断开连接的点工具显示了部分问题，但无法提供端到端可见性以确定根本原因。该大学的 IT 团队认识到，有机会更积极主动地发现和解决问题，以改善学生的数字体验并更好地支持该机构的教育使命。
解决方案
为了提高大学至关重要的 Web 服务的可靠性，IT 团队求助于 NETSCOUT® 来提供解决网络和应用程序问题的关键见解。nGeniusONE 服务保证平台具有自定义服务仪表板和 Web 服务监控视图，可帮助 IT 端到端地了解问题出在数据库、Web 服务器、应用程序服务器还是后端支持服务中。InfiniStreamNG 设备将线路数据转换为智能数据，以便进行主动检测和故障排除，用于构建整个主校区的智能数据核心。NETSCOUT 解决方案使 IT 能够识别域名服务 (DNS) 服务器在将 IP 地址解析为在 Web 搜索中输入的名称时遇到了严重问题。
运营影响
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