Inspired Property Management: Rapid Business Growth
公司规模
11-200
地区
- Europe
国家
- United Kingdom
产品
- Qube PM
技术栈
- Tenant Portal
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Inspired Property Management is a privately owned property management company, providing professional property management services since 2009. It has a team of experienced property managers who assist with all aspects of leasehold property management services covering residential, commercial, block and estate management throughout the North and South England. The company started with three directors and one member of staff and has grown significantly over the years. They focus on delivering high levels of customer service, professionalism, transparency, and value for money at every stage of their operations.
挑战
Inspired Property Management was established in 2009 with three directors and one member of staff. As a new agency, the company didn’t have a property management software solution in place. Instead, the team were relying on a basic accounting system on an Excel platform, and raising demands manually via Word. This was not only time consuming for staff, but also meant it was difficult to scale the business at the required rate. Inspired Property Management wanted a fully integrated property management system that improved the process of raising demands. One of the directors had used Qube PM at their previous company and highly recommended the solution. As a result, they invited Qube Global Software in to demonstrate. Whilst Qube PM was a significant upfront cost, we never thought twice about making that leap. The potential to expand the business using the software was huge.
解决方案
Going from a simple system to a complex implementation could have been a daunting prospect for a new business. However, Inspired Property Management worked closely with their dedicated Qube PM consultant to make the process as smooth as possible. Inspired Property Management initially took the Purchase Ledger and General Ledger, followed by the Tenant Portal with Maintenance Management. Now, the agent manages 300-315 properties through Qube PM. Qube PM has proved critical to Inspired Property Management and offers tangible benefits, to both the company and their clients. Most notably are the significant time and cost savings delivered by the software. David said: “To send out 20,000 demands a year without the software, we would need an additional seven members of staff, which equates to 150k a year. In this area alone, Qube PM offers excellent return on investment.” In terms of customer service, Inspired Property Management have found the Tenant Portal incredibly valuable. The Portal provides their customers with a ‘self-service’ facility for accessing their account details, where they can view their balance, payment history, service charge statements, check the status of outstanding maintenance work and make payments.
运营影响
数量效益
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