Harris Teeter 的员工管理创新
公司规模
1,000+
地区
- America
国家
- United States
产品
- Blue Yonder’s Luminate™ Retail
技术栈
- Mobile workforce management app
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Employee Satisfaction
- Revenue Growth
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 零售
适用功能
- 商业运营
- 人力资源
用例
- 车队管理
- 库存管理
服务
- 系统集成
关于客户
Harris Teeter 是一家位于北卡罗来纳州的中型区域性杂货商和零售商。它是 Kroger Co. 的全资子公司。该公司经营着 265 多家零售店、52 家加油站、3 个配送中心和一家乳制品制造厂。Harris Teeter 与从大型商店到夫妻店的各种企业竞争。为了成功竞争，该公司专注于其业务的三个领域：员工队伍的多样性和包容性；不断提高的客户满意度目标；以及产品和服务的持续创新。该公司不断努力创新为客户服务的方式，包括在商店中开设星巴克门店，提供“热吧”以切片形式供应披萨和其他厨师制作的食物，煎蛋站、寿司站、汉堡吧以及啤酒和葡萄酒吧。他们的商店还为购物者提供在线购买/店内取货 (BOPUS) 便利。
挑战
Harris Teeter 是 Kroger Co. 位于北卡罗来纳州的子公司，经营着 265 多家零售店、52 家加油站、3 家配送中心和一家乳制品制造厂。该公司需要一个企业范围的劳动力管理平台来提高员工参与度、效率和客户满意度。该解决方案必须反映和支持作为其商业模式基础的多元化和包容性文化。Harris Teeter 想要一个劳动力管理解决方案，不仅可以支持他们继续推动创新和包容性，还可以带来创新能力。该公司不断努力创新他们为客户服务的方式，包括在商店中开设星巴克门店，提供“热吧”供应切片披萨和其他厨师制作的食物、煎蛋站、寿司站、汉堡吧以及啤酒和葡萄酒吧。他们的商店还为购物者提供在线购买/店内取货 (BOPUS) 便利。
解决方案
Harris Teeter 选择在全企业范围内部署 Blue Yonder 的 Luminate™ Retail 劳动力管理功能，以推动其劳动力管理实践的创新。该解决方案的高级调度功能使 Harris Teeter 能够根据过去的客户流量和计划事件提前数周自动安排员工。这提高了效率和覆盖范围，从而改善了库存状况以及客户服务和满意度。Luminate 的移动劳动力管理应用程序使员工可以通过智能手机全天候访问他们的日程表和时间卡。除了自己的班次外，员工还可以查看和竞标未完成的班次，以及与其他员工交换班次。经理可以发布开放班次并批准班次交换。Harris Teeter 认为 Blue Yonder 的创新移动应用程序可以提高员工的参与度和跨地点的覆盖率。
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