Indiana Department of Child Services builds a single view of every child in need
公司规模
1,000+
地区
- America
国家
- United States
产品
- MuleSoft’s Anypoint Platform
- Salesforce Platform
- IBM Watson
- Salesforce Maps
- Tableau
技术栈
- APIs
- Legacy Database
- Salesforce 360 Platform for Government
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 城市与自治市
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 实时定位系统 (RTLS)
- 远程资产管理
- 远程协作
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
The Indiana Department of Child Services (INDCS) is a government agency that collaborates with federal, state, and community partners to provide child support services and protect children from abuse and neglect. The department manages more than a quarter million child cases per year, each of which requires the collaboration of over 4,000 staff members. INDCS is responsible for researching cases, evaluating applications, and organizing foster care. The department's mission is to improve the health and wellbeing of children in need.
挑战
The Indiana Department of Child Services (INDCS) manages over a quarter million child cases per year, requiring the collaboration of over 4,000 staff members. The department needed to digitize its processes to scale with the case volume, streamline staff member collaboration, and improve the entire child services journey. The objectives were to modernize legacy systems, implement a national electronic system to exchange case data with courts, families, and other state agencies, create a single view of the over 20,000 children in its care, and ensure caseworker and child health safety by creating a comprehensive view of health data in response to COVID-19.
解决方案
INDCS launched the National Electronic Interstate Compact Enterprise (NEICE), an electronic system that enables caseworkers to securely share case data in near-real-time in order to place children across state lines. To modernize its legacy database, INDCS chose MuleSoft’s Anypoint Platform and the Salesforce Platform. With MuleSoft, INDCS began securely migrating case data from its legacy database into Salesforce. The team also integrated Salesforce and IBM Watson using the NEICE and INDCS Salesforce APIs. For the second project, INDCS created INvest, a new case management portal that replaced its existing custom-built system. The portal provides secure access to critical child data for foster parents, caregivers, and caseworkers. When COVID-19 required offices to shut down, INDCS took swift action to protect caseworkers and the children under their care. By reusing APIs built for previous projects, the INDCS team quickly integrated with Salesforce and Tableau to pull personal protective equipment (PPE) information, immunization records, and other data from the state’s Department of Health.
运营影响
数量效益
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