通过单点登录多种服务改善客户体验
公司规模
Large Corporate
地区
- Europe
国家
- Luxembourg
产品
- IBM Security Access Manager
技术栈
- Single Sign-On (SSO)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 网络安全和隐私 - 身份认证管理
适用行业
- 电信
适用功能
- 商业运营
用例
- 监管合规监控
服务
- 系统集成
关于客户
POST Luxembourg 集团是卢森堡邮政、电信和金融领域的主要参与者。该集团拥有 22 家子公司和 4,300 多名员工，是该国最大的雇主。该公司提供一站式服务，满足客户的所有需求，提供邮政、金融和电信领域的服务。作为一家重要的服务提供商，POST Luxembourg 一直在寻求增强服务交付和改善客户体验的方法。
挑战
POST Luxembourg 是卢森堡最大的邮政和电信服务提供商，该公司正在寻求提高业务敏捷性。该公司希望统一访问控制并创建用于访问多项服务的单点登录门户。这是一个重大挑战，因为它需要一个全面的解决方案，可以无缝集成到其现有系统并为客户提供简化的用户体验。
解决方案
POST Luxembourg 实施了 IBM Security Access Manager 来应对挑战。该解决方案允许 POST 客户使用一组凭证（甚至通过移动应用程序）管理其邮政、金融和电信帐户。在内部，单一身份验证平台简化了整个公司的安全监控。该解决方案还促进了身份验证元素的重用，从而加快了应用程序开发并帮助 POST 满足快速发展的业务需求。
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