通过增强的 NETSCOUT 可视性提高业务关键型应用程序的可靠性和可用性
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG hardware appliances
- vSTREAM virtual appliances
技术栈
- VMware ESX
- Citrix VDI
- Microsoft Azure
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 网络安全
- 远程资产管理
- 远程协作
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这家大型保险公司为全美客户提供的不仅仅是健康相关的索赔援助。在 1,500 多名员工的支持下，该公司致力于通过为订阅者提供客户服务和重症监护护理团队、福利协调员和治疗中心来保障个人会员的健康。该公司提供的福利服务包括专为政府雇员及其家人设计的医疗 PPO、健康与保健、牙科和视力计划。
挑战
该保险公司已经部署了 NETSCOUT nGeniusONE 服务保障平台以及 InfiniStreamNG 和 vSTREAM 数据源，这帮助他们的 IT 团队解决了 Microsoft Azure 云环境中的可见性和应用程序性能问题，通过面向公众的 Web 门户改善了最终用户体验，支持患者和订户交易，并弥补了整个企业的其他网络可见性差距。然而，出现了新的优先事项，将注意力转移到这个动态的 IT 环境中。他们面临着滚动的数字转型项目和突然的远程劳动力转型。他们很快意识到虚拟环境可见性差距正在影响依赖 VMware ESX 和 Citrix 虚拟桌面基础架构 (VDI) 技术来提供高质量业务服务的应用程序。这些问题意味着 IT 无法可视化用于索赔编辑系统、合同建模、自动索赔定价和自动捆绑支付处理的基于 Web 的应用程序。这个基于 Web 的应用程序环境还包括一个 HIPAA 网关，用于自动处理符合《健康保险流通与责任法案》的电子交易，还要求安全处理个人健康信息 (PHI)。
解决方案
为了帮助提高公司虚拟环境的可视性，以及解决应用程序性能和服务中断问题，NETSCOUT 与应用程序和基础设施及网络工程师团队密切合作，在两个公司数据中心位置运行的 VMware ESX 刀片上安装 vSTREAM 虚拟设备。这些 vSTREAM 数据源生成元数据供 nGeniusONE 性能分析使用，NETSCOUT 能够快速排除多个业务服务问题，包括基于 Web 的应用程序中断和 Citrix VDI 可视性和性能。NETSCOUT 还建立了 nGeniusONE HL7 监视器视图来监视 HIPAA 网关应用程序，这为 IT 团队提供了一种有效过渡到组织使用健康第 7 层 (HL7) 标准的方法。这将为 IT 团队提供符合 HIPAA 标准的证据。
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