IBM > 实例探究 > 利用 IBM Sterling B2B 集成服务提高运营效率和可见性:Bonnie Plants 案例研究

利用 IBM Sterling B2B 集成服务提高运营效率和可见性:Bonnie Plants 案例研究

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技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
  • 消费品
  • 零售
适用功能
  • 销售与市场营销
用例
  • 零售店自动化
  • 供应链可见性(SCV)
服务
  • 系统集成
关于客户
Bonnie Plants 是一家位于阿拉巴马州的全国植物批发商。他们拥有 68 个种植站和 450 名销售代表,为 13,000 多个客户提供服务。 Bonnie 致力于为美国和加拿大各地的零售店提供最好的药草、花卉和蔬菜。
挑战
手动数据处理使邦妮容易出现人为错误和长时间延迟。他们需要一种解决方案来提高运营效率并提供对内部业务流程和外部贸易合作伙伴更好的可见性。
解决方案
Bonnie 实施了 IBM® Sterling B2B 集成服务来提高运营效率和可见性。他们还使用了 IBM® Sterling Business Integration Suite 和 IBM® Sterling B2B Integration Services Plus。
运营影响
  • The implementation of Sterling B2B Integration Services has brought about significant operational improvements for Bonnie Plants. The company now has the technical ability to meet their customers’ requirements pertaining to data translation. They have been able to increase profitability by reducing costs and increasing reliability of their B2B operations. The onboarding of new trading partners, which was once a daunting task, has now become faster and more accurate. The company also uses Sterling B2B Integration Services to ensure business critical documents are processed on-time, which allows for better service and faster sales turnarounds. The ease of implementation ensured that their business was not affected during the implementation process. A high degree of proactive support through a single-point-of-contact for all business issues, escalations, and questions, as well as an assigned customer service representative, ensured a smooth delivery of the solution without interruption to their business.
数量效益
  • Bonnie now processes, on average, 90,000 documents per month, with around six million transactions during their peak season of March through May.
  • Bonnie has gained real-time, end-to-end visibility and control over their business processes internally and external trading partners.
  • Bonnie adds customers faster and more accurately.

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