Wales & West Housing 使用 K2 软件提高数据收集和效率
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 机器人 - 轮式机器人
适用行业
- 建筑物
- 电信
适用功能
- 维护
- 质量保证
用例
- 现场人员安全管理
- 时间敏感网络
服务
- 云规划/设计/实施服务
- 培训
关于客户
Wales & West Housing (WWH) 是一家成立于 1968 年的非营利组织。该组织旨在通过提供优质住房，特别是为最需要帮助的人提供优质住房，真正改变人们的生活和社区。 WWH 拥有多达 22,000 人居住在其物业中，其一项重要使命是：以尽可能经济高效的方式为所有租户提供优质的住房和服务。该组织的住房、维护和护理专业人员需要收集大量数据（其中一些是机密数据）并随时随地访问这些信息。 WWH 在住房和维修等领域依赖 Microsoft SharePoint 和其他几个关键 IT 系统。
挑战
Wales & West Housing (WWH) 是一家为 22,000 多人提供住房和服务的非营利组织，其数据收集和管理流程面临着重大挑战。该组织的住房、维护和护理专业人员需要收集大量数据（其中一些是机密数据），并随时随地访问这些数据。然而，WWH 在住房和维修等领域依赖于 Microsoft SharePoint 和其他几个关键 IT 系统，但这些不同的技术彼此之间没有连接，导致效率严重低下。该组织在管理任务上花费了太多时间和资源，限制了他们收集并向利益相关者传播可靠信息的能力。他们需要一种更好的方法来收集业务数据，在不同系统之间共享数据，并让在现场工作的移动员工可以访问这些数据。
解决方案
WWH 求助于 Nintex K2 Cloud 来开发六个以上独立的业务流程自动化解决方案来支持其运营。一种解决方案允许移动员工在进行现场访问时访问有关历史财产维修的信息。使用任何支持网络的移动设备，员工可以登录、加载表格并输入查询详细信息。另一个解决方案使现场员工能够收集有关临时维护工作的数据。数据通过手机记录在 SmartForm 中，并自动发送到相关后台系统。作为其 50 周年庆祝活动的一部分，WWH 推出了一项计划，允许居民申请一系列创新补助金。居民填写了智能表格，其中包含了计划项目的详细信息，通知立即发送给相关团队，收集到的数据会自动传输到决策过程中。 WWH 还创建了一个 K2 云流程，每年在其 9,000 家酒店中的任何一家需要检查时发送警报，自动发出工作订单。
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