iCollege Provides a Unified Experience to all Future Students with Talkpush Automation
公司规模
1,000+
地区
- Africa
国家
- South Africa
产品
- Talkpush
- Bandile Chatbot
技术栈
- Chatbot
- Facebook Messenger
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 远程监控系统
适用行业
- 教育
适用功能
- 商业运营
- 人力资源
用例
- 对话机器人
- 远程协作
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
iCollege is an educational program focused on empowering South African youth by offering students free courses and getting them 'job ready'. They operate across 17 campuses and aim to provide more students with access to free education and a fair chance in the job market through digital applications. Their mission is to streamline the application process to widen the scope of opportunities in their region. With innovation and a top-notch candidate experience in mind, they set out to level up their recruitment process by digitizing and automating as much as possible.
挑战
iCollege aimed to streamline their application process to widen the scope of opportunities in their region. The main challenge was shifting from a manual process, heavy on cold calling and excel sheets, towards a chatbot application that would allow recruiters to automatically focus on those most qualified, while still keeping every single student informed of their status, and encouraging those who didn’t make the cut to try again after preparing. The shift in process and the increase in technology posed an internal challenge in tech adoption, but it was necessary to improve the candidate experience and increase application volumes.
解决方案
iCollege partnered with Talkpush to digitize and automate their recruitment process. They implemented a chatbot named Bandile, which helps students apply, answers program FAQs, and re-engages with those who have dropped off somewhere along the way. Students can chat with Bandile through Facebook Messenger, WhatsApp, or apply directly on the company career site. The automation allowed iCollege to assign one recruiter per site, automatically booking pre-screened candidates for interviews and increasing show-up rates through automated reminders. This freed recruiters from back-and-forth emailing, allowing them to focus on building relationships with candidates. Additionally, having all candidate information in one place improved iCollege’s capacity for measuring behavior, preferences, and process effectiveness, enabling real-time interaction with potential candidates.
运营影响
数量效益
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