icare makes filing insurance claims as easy as one, two, click
公司规模
1,000+
国家
- Australia
产品
- Anypoint Platform
- Salesforce
- Guidewire
- SAP S/4HANA
- Okta
技术栈
- APIs
- Machine Learning
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 机器学习
- 应用基础设施与中间件 - API 集成与管理
- 基础设施即服务 (IaaS) - 云计算
适用功能
- 商业运营
用例
- 欺诈识别
- 监管合规监控
服务
- 数据科学服务
- 系统集成
关于客户
icare is an Australian workers' compensation insurance company that protects 3.6 million people across 326,000 businesses and 193 government agencies. The company is committed to delivering best-in-class, timely services to its customers. For icare, delivering best-in-class services for customers is a social responsibility and key to ensuring a healthy, financially stable life for customers and their families. The company aims to enable customers to focus on their health and return to work by providing a seamless and efficient claims processing system.
挑战
Australian workers' compensation insurance company, icare, protects 3.6 million people across 326,000 businesses and 193 government agencies. The company needed to improve its customer experience by delivering a digital, machine learning-driven system that makes submitting and processing claims quick and easy. However, icare's customer data were siloed in SaaS and legacy systems, creating a disjointed, slow process in which customers had to fill out paperwork and visit multiple websites to submit claims, choose a policy, and more.
解决方案
To build the claims insurance system, the icare team decoupled and modernized legacy systems using APIs. They also built 200 integrations that connected 36+ legacy and SaaS systems, including Salesforce, Guidewire, SAP S/4HANA, Okta, Onbase, Exstream, and SQL servers. Today, using APIs and integrations, icare can surface data from multiple systems through a single claims insurance interface. In addition, by decoupling systems using APIs, icare was able to migrate entirely to the cloud, instead of relying on legacy systems. With Anypoint Platform, icare not only moved towards a cloud, agile, and highly available architecture, but also minimized spend by eliminating legacy system maintenance costs.
运营影响
数量效益
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