boost.ai > 实例探究 > Íslandsbanki 利用人工智能驱动的聊天机器人转变客户服务

Íslandsbanki 利用人工智能驱动的聊天机器人转变客户服务

boost.ai Logo
技术
  • 基础设施即服务 (IaaS) - 虚拟私有云
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 金融与保险
  • 零售
适用功能
  • 销售与市场营销
用例
  • 对话机器人
  • 现场人员安全管理
服务
  • 系统集成
关于客户
Íslandsbanki 是冰岛三大银行之一,提供企业银行、资产管理和零售银行服务。他们的目标是为客户创造无缝且有凝聚力的银行体验。
挑战
Íslandsbanki 面临着在线聊天(而不是电话)不断增长的需求,导致电话线路关闭时潜在的客户不满。他们需要一个解决方案来控制呼叫中心并提供 24/7 客户服务。
解决方案
Íslandsbanki 实施了在 boost.ai 平台上开发的名为 Fróði 的人工智能虚拟代理。该聊天机器人旨在自动化客户自助服务并提供动态的客户体验。
运营影响
  • The implementation of the AI-powered virtual agent Fróði has significantly improved Íslandsbanki's customer service. The chatbot has been able to automate half of all online traffic, reducing the load on the bank's call center. The chatbot has also been well-received by customers, with a majority reporting satisfaction with the answers they received. The chatbot has also been able to provide information to customers outside of office hours, improving the accessibility of the bank's services. Furthermore, the chatbot has been able to accurately identify when it doesn’t understand a request outside of its scope, and offers to seamlessly transfer them to human support within the same chat window. This has ensured that customers who need to speak to a human can do so easily.

数量效益
  • Within six months of launching Fróði, the bot was automating approximately 50% of all online traffic with a 97% success rate.

  • Between 85-90% of customers reported that they were happy with the answers they received from the chatbot.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。