SaaSy 人员如何利用 Vonage 联络中心创造更好的客户体验
公司规模
11-200
地区
- Europe
国家
- United Kingdom
产品
- Vonage Contact Center
技术栈
- CRM Integration
- Multi-channel Support
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
适用功能
- 销售与市场营销
服务
- 系统集成
关于客户
SaaSy People 是一家总部位于英国的公司，提供全面管理、多渠道的外包客户支持。该公司专门为那些希望在竞争中脱颖而出的成长型企业量身定制。SaaSy People 拥有一支屡获殊荣的客户支持专家团队，他们可以与品牌声音相匹配，并确保客户对他们所获得的服务感到满意。该公司为各行各业的企业提供服务，提供一流的客户支持。
挑战
SaaSy People 是一家总部位于英国的公司，为成长型企业提供全托管、多渠道外包客户支持。该公司旨在通过提供卓越的客户体验，使这些企业从竞争对手中脱颖而出。然而，为了实现这一目标，SaaSy People 需要一个能够深度集成到其 CRM 中的联络中心解决方案，从而实现跨每个渠道的个性化、有意义的联系。该解决方案还需要灵活且可扩展，使其代理能够随时随地提供出色的客户互动。
解决方案
SaaSy People 采用了 Vonage 联络中心 (VCC) 来满足他们的需求。VCC 提供了 SaaSy People 所需的所有功能和工具，可以更快、更低成本地满足不断变化的客户需求，从动态呼叫路由到分析和随时随地工作功能。借助 VCC，SaaSy People 团队可以自信地沟通，并代表客户提供卓越的客户体验。VCC 旨在无缝且直观地集成到一些顶级 CRM 中，包括 Salesforce、Zendesk、ServiceNow、Microsoft Dynamics 365 和 Microsoft Teams。平台的灵活性对 SaaSy People 至关重要。通过跨多种设备访问他们的 Vonage 仪表板，SaaSy People 代表可以随时随地发挥最佳工作状态。借助队列回拨等以客户为中心的功能，代理可以在客户喜欢的时间和喜欢的渠道与他们联系，随时随地与客户会面，为他们提供卓越的体验。
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