Selina 如何利用 ManyChat 将销售额增加两倍并改善客户支持
技术
- 应用基础设施与中间件 - 数据库管理和存储
- 基础设施即服务 (IaaS) - 云数据库
适用行业
- 水泥
- 设备与机械
适用功能
- 销售与市场营销
用例
- 租赁金融自动化
- 时间敏感网络
服务
- 系统集成
关于客户
Selina 是一家全球精品酒店集团，在全球拥有 100 多家酒店。他们的社交媒体影响力不断增长，并希望改善他们的潜在客户开发和客户支持流程。
挑战
全球精品酒店集团 Selina 很难跟踪 Instagram 和 Facebook 等社交媒体平台的销售线索和销售情况。他们还面临客户支持响应时间的问题。
解决方案
Selina 与 TBS Marketing 合作，使用 ManyChat 创建基于 Messenger 的潜在客户生成系统。他们引导潜在客人使用 Messenger，自动回复评论，实施潜在客户捕获的关键流程，并提供自助式用户旅程。他们还使用 Zapier 将 ManyChat 与 Monday.com 集成以进行潜在客户管理和支持。 TBS Marketing 的 Trilce Jirón Garro 使用 ManyChat 的 API 帮助在 Monday.com 内建立了完整的销售数据库。
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