How Readerlink Used project44 to Power Business Intelligence
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- project44 Advanced Visibility Platform
技术栈
- Business Intelligence Tools
- Data Feeds
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 远程监控系统
适用行业
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 资产跟踪
- 供应链可见性(SCV)
- 预测性维护
服务
- 系统集成
- 数据科学服务
关于客户
Readerlink is the largest book distributor in the United States, shipping to over 70,000 stores including major retailers like Target, Costco, and Walmart. They handle between 1,500-3,000 unique items at any given time. Their business is heavily focused on On Time In Full (OTIF) deliveries, and keeping customers and distribution centers informed about shipment ETAs is a crucial part of their success.
挑战
Due to the timely nature of getting books on display at stores for their expected release dates, Readerlink’s customers, distribution centers, and internal stakeholders need timely answers to detailed questions. In order to provide information with the necessary speed and accuracy, they required Advanced Visibility to power business intelligence extending all the way down to individual line-items. This task required 200 manhours a week, causing their team to take time away from handling more customer-centric initiatives.
解决方案
Readerlink’s internal team put together a powerful business intelligence tool in order to quickly and easily answer questions from customers, distribution centers, and internal stakeholders. They powered this tool with data feeds from project44’s Advance Visibility Platform, giving them high fidelity data on shipment, line-item, and individual store levels. Using project44’s Advanced Visibility Platform, Readerlink is able to feed their business intelligence tool with timely, accurate data to get shipment information on a granular level. They can quickly and easily pull data from this tool and use it to keep their customers fully informed about shipment ETAs and disruptions.
运营影响
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