How PetSmart Optimized Store Operations Through Superior Supply Chain Visibility
公司规模
1,000+
地区
- America
国家
- Canada
- United States
产品
- FourKites
技术栈
- Predictive Analytics
- Real-Time Visibility
- Advanced Analytics Tools
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 远程监控系统
- 网络与连接 - 网络管理和分析软件
适用行业
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 预测性维护
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. The company operates more than 1,650 pet stores in the United States, Canada, and Puerto Rico, and employs approximately 56,000 associates. PetSmart offers a broad range of competitively priced pet food and products, as well as services such as dog training, pet grooming, pet boarding, and pet adoption. The retailer works with over 3,500 animal welfare organizations to facilitate pet adoptions and has facilitated more than 9 million adoptions. In May 2017, PetSmart acquired Chewy.com, a leading online retailer of pet food and products in the U.S.
挑战
PetSmart faced significant challenges with late and early deliveries, which disrupted store operations and increased labor costs across its 1,650 stores in the U.S. and Canada. With over 180,000 shipments annually, these disruptions led to unnecessary communication loops between store associates, carriers, and company headquarters. This situation strained customer-facing personnel and reduced overall productivity. PetSmart needed a solution to bring greater visibility to its deliveries in transit, identify the causes of disruptions, and minimize their impact on staff productivity.
解决方案
In early 2019, PetSmart selected FourKites to provide freight visibility as a competitive advantage for its supply chain. By partnering with FourKites, PetSmart was able to track the locations of North American shipments by truckload, less-than-truckload, ocean, and rail. Within six months, PetSmart had nearly completed integration, tracking more than 95% of its outbound carriers with over 80% consistency. The company also developed a customized alert system with FourKites' engineering team to automatically notify store managers and associates of incoming deliveries and delays. This system provided ETA updates at regular intervals, starting six hours out from a delivery arrival to one hour before the truck arrives.
运营影响
数量效益
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