How Lionbridge & Author-It Increased Efficiency & Reduced Costs for Philips Personal Health
公司规模
Large Corporate
地区
- Europe
- America
国家
- Netherlands
- United States
产品
- Author-it
- Lionbridge Integration for Author-it
- Philips Translation Memories
技术栈
- Cloud-based component authoring solutions
- Translation Memories
- Sophisticated publishing engine
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 数据管理平台
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 消费品
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 质量预测分析
- 远程协作
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
Philips Personal Health is a division of Philips Global, focusing on delivering innovative customer solutions in areas such as male grooming and shaving, mother and childcare, oral healthcare, beauty and skincare, and more. Philips Consumer Lifestyle is headquartered in Amsterdam, the Netherlands. The division aims to enhance the quality of life for its customers through meaningful innovation. Philips Personal Health is committed to providing high-quality products and services that meet the needs of its diverse customer base, leveraging advanced technology and a deep understanding of consumer needs.
挑战
Philips Personal Health faced challenges with the creation, translation, and publication process of its Directions for Use (DFUs). The company struggled with variable quality, long turnaround times, and an inefficient review process. Philips aimed to make the DFU creation process 25% more efficient by reducing changes during the process, increasing standardization and reuse, reducing resources spent on reviews, gaining efficiency at publication, and improving the reliability and efficiency of the documentation system. Philips needed a language service provider (LSP) that could integrate seamlessly with Author-it to streamline the translation process and create efficiencies through increased automation and centralization. Their previous LSP could not integrate with Author-it, but Lionbridge could, making it an attractive option for Philips.
解决方案
Lionbridge and Author-it collaborated to increase efficiency and reduce overall costs for Philips Personal Health. Author-it utilized a sophisticated publishing engine and output templates to minimize desktop publishing (DTP) costs. They also devised a system for approving and manually correcting layouts only at the final stage, following the review and approval of all content. The process of finalizing layouts was instituted only after translations had been approved, and the number of different layouts available for use was limited. By partnering with Lionbridge, the DFU Improvement Team optimized the translation process by leveraging the Lionbridge Integration for Author-it and working within a single streamlined system. This led to increased standardization and reuse, improved workflow and translation quality, and reduced project management costs.
运营影响
数量效益
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