How Henkel Uses FourKites Supply Chain Visibility to Improve the Customer Experience and Company Operations
公司规模
1,000+
地区
- America
- Europe
国家
- Germany
产品
- FourKites
- Oracle TMS
- SAP
技术栈
- Real-time Data
- Machine Learning
- GPS
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 车队管理系统 (FMS)
- 传感器 - 全球定位系统
适用行业
- 汽车
- 消费品
- 医疗保健和医院
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 供应链可见性(SCV)
- 资产跟踪
服务
- 软件设计与工程服务
- 系统集成
关于客户
Henkel AG & Co. KGaA is a multinational industrial and consumer goods company headquartered in Düsseldorf, Germany. The company operates in various sectors, including aerospace, automotive, technology, healthcare, food and beverage, and consumer goods. Henkel's Adhesive Technologies business unit is a global leader in adhesives, sealants, and functional coatings. With a diverse team of over 50,000 employees worldwide, Henkel is committed to sustainability and innovation. The company reported sales of more than 22 billion euros in fiscal 2022 and is listed in the German stock index DAX.
挑战
Henkel faced challenges with visibility into the location of its in-transit shipments, which affected efficiency and customer satisfaction. The company needed to improve supply chain visibility to better monitor and benchmark logistics service providers (LSPs), track and troubleshoot late shipments, and minimize associated fees and penalties. Henkel also aimed to eliminate manual processes for tracking shipments, which placed a significant burden on customer service teams.
解决方案
Henkel partnered with FourKites to enhance supply chain visibility and improve customer experience. The FourKites platform provided real-time visibility into shipments, enabling Henkel to monitor and benchmark LSP performance, track and troubleshoot late shipments, and reduce manual tracking processes. The implementation was staged, with dedicated project managers demonstrating the benefits to LSPs and securing buy-in from internal stakeholders. The platform allowed customer service representatives to access real-time visibility and up-to-date ETAs, improving their ability to track shipments and proactively share updates with customers. Sales reps and finance teams also benefited from the accurate delivery data provided by FourKites.
运营影响
数量效益
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