实例探究 > How Clearwater Paper Uses FourKites to Foster Collaboration and Efficiency Throughout Its Network

How Clearwater Paper Uses FourKites to Foster Collaboration and Efficiency Throughout Its Network

公司规模
Large Corporate
地区
  • America
国家
  • United States
产品
  • FourKites
技术栈
  • Real-time supply chain visibility
  • Predictive analytics
  • Machine learning ETA predictions
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Cost Savings
  • Productivity Improvements
技术
  • 分析与建模 - 预测分析
  • 功能应用 - 车队管理系统 (FMS)
  • 网络与连接 - 网络管理和分析软件
适用行业
  • 造纸
  • 零售
适用功能
  • 物流运输
  • 仓库和库存管理
用例
  • 车队管理
  • 预测性维护
  • 供应链可见性(SCV)
服务
  • 系统集成
  • 培训
关于客户
Clearwater Paper, based in Spokane, Washington, is a premier private brand tissue manufacturer and producer of high-quality paper products. Founded in 1900 as the Clearwater Timber Company in Lewiston, Idaho, the company has evolved over its 120+ year history to become an industry leader. It operates 12 facilities across the U.S. and employs 3,000 people, generating $1.8 billion in annual revenue. Clearwater Paper supplies private brand tissue to major retailers, including grocery, club, mass merchants, and discount stores, and produces bleached paperboard for quality-conscious printers and packaging converters.
挑战
Clearwater Paper sought a supply chain visibility solution in 2016 to improve efficiencies, communication, and collaboration throughout its network. The company aimed to shift from a 'tender-a-load-and-forget-it' culture to one that provides higher customer service and proactive operations management. Prior to deploying FourKites, Clearwater Paper was bogged down by home-grown technology that lacked tracking tools and communication capabilities, leading to strained relationships with carriers.
解决方案
Clearwater Paper started its journey with FourKites in 2016, managing approximately 5,000 monthly loads on FourKites’ end-to-end supply chain visibility platform, including truckload, LTL, and parcel. The platform provides real-time visibility and predictive ETAs, allowing yard, dock, and warehouse personnel to reassign staff and minimize delays. FourKites’ technology has also improved relationships with carriers by reducing manual check calls and dwell times. The platform’s advanced machine learning ETA predictions enable proactive management of sales, customer, and carrier expectations, enhancing communication and collaboration across internal and external stakeholders.
运营影响
  • Improved relationships with carriers due to accurate ETAs and reduced manual check calls.
  • Eliminated manual communication, boosting collaboration and allowing for proactive issue resolution.
  • Enhanced customer service through live-tracking dashboards and proactive monitoring tools.
  • Simplified claims process and mitigated detention charges with a single source of truth for status event updates.
  • Ongoing support from FourKites staff and community, driving product innovation and education.
数量效益
  • Manages approximately 5,000 monthly loads.
  • Reduced detention charges.
  • Increased customer satisfaction.

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